On May 4, 2009, at 11:57 AM, Peter Doherty wrote: > Hi all, > > Okay, here's the problem. I set up nagios to send emails to our RT > system for certain problems. For example:
[snip] > This worked perfectly today, 'server' failed the 'Uptime' service > check, and on the third notification, it went into the RT system. > I logged into the Nagios web interface, and acknowledged the problem. > Nagios then sent the acknowledgement email into RT, which opened a > second ticket. That shouldn't happen. For your use of the escalation... For other uses, that acknowledgment e-mail is quite desired... > How do I disable Nagios from sending > acknowledgement emails to the email that it escalated to. You can't. You can, however, filter out the $NOTIFICATIONTYPE$ of 'ACKNOWLEDGMENT' in the notification script you are calling for that contact. > I know I could have unchecked the box to send email, but I'd rather > for Nagios > to ONLY do what I told it to do, which is to send out the escalation > on the third notification, and not try and be smart and send > acknowledgements to that address too. And where did you tell nagios what notification types to send to the escalated contacts; that specifically restricted acknowledgements? Heh. It was told by the Nagios developer to send acknowledgment notifications to any contact that received a prior notification. This is very longstanding and generally desired behavior that currently trumps anything you think you've told nagios to do in that regard. ;) -- Marc ------------------------------------------------------------------------------ Register Now & Save for Velocity, the Web Performance & Operations Conference from O'Reilly Media. Velocity features a full day of expert-led, hands-on workshops and two days of sessions from industry leaders in dedicated Performance & Operations tracks. Use code vel09scf and Save an extra 15% before 5/3. http://p.sf.net/sfu/velocityconf _______________________________________________ Nagios-users mailing list Nagios-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/nagios-users ::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. ::: Messages without supporting info will risk being sent to /dev/null