Great email. I wholeheartedly agree. Michele
Sent from my iPhone On Jul 4, 2010, at 2:40 PM, <[email protected]> wrote: > In response: > > I can understand disapointment and bitterness at not receiving your products > as promised. Especially if you pre-paid for them. > Personally I could not order Shellac that early... didn't know what the > product would be....didn't know even what Shellac was untill it was lauched. > The show (if you ordered at the show) was not on the west coast. > > l live in Vista, CA where CND is located and could have driven there and > bought it if it had been set up to sell that way and we all know know it > isn't. There were so few kits and lights available locally that I have > bought what loose stock in colors I could at Armstrong McCall and Maly's > Beauty supplies. That required several trips and many calls to the supply > houses to see if any new stock had arrived. I'm still running around looking > for more base and top cotes so I don't run out, and still dont' have > Strawberry Smoothie untill someone gets it stocked back in. Ran in and out to > get remover packs as they were stocked also. > > Now to get to my point... Companies are run by people, people are humans and > they make mistakes. Things don't always go well when any of us have to wait > on others to do their part. That applies to manufacturers as well as office > staff. > I had a great conversation with Kathy at CND last week and she took the time > to explain to me exactly what was the difference in the new CND light that > made it different from the others before it. I appreciate her candid and > honest answers to what I was asking her. > On Sunday last weekend I ordered (from CND web site) 2 large wall posters, > one for the frame I hang above my station and one for collecting. I also > ordered 2 window clings, one to place on the doorway into the salon I work > in. I think I will put one on my car window, hmmm don't know yet! I ordered > tham last Sunday online and they were delivered to my salon on Friday. That > fast service pleased me. And to my surprise I found my Salon Listed on the > CND Shellac Salon website this morning. > Hoo rah!! Needless to say I am thrilled that it is all coming together. > Slower at the start but speeeding up now. > > Just a few suggestions, take them for what their worth to you ...Prior to > getting my promotionals I cut the pages of Shellac ads out of my Nails and > Nails Pro Mags and incased then into stand-up plastic tent card holders put > one in the bathroom and one on the reception table in our lobby. I have two > matching dark wood frames that fit the magazine pages almost perfectly and I > cut the two page ads that follow each other ( in the magazines) out and > framed them and hung them side by side in the bathroom where ladies stare > when they wash their hands. Can't miss them! > > In closing I'd like to add that being human we all have feelings... and it's > easy to overlook hurting others with words when we are in pain ourselves. > Forgive CND for any thing you feel they have failed you and be forgiven your > own failures by those around you, we all fall short at times. > > Just my thoughts respectfully, > Vickie England Nail Tech > eNails Salon inside Phase Three Salon > www.phasethreesalon.com > 206 N. El Camino Real ste B-1 > Encinitas, Ca 92024 > 760-634-0253 Salon > 760-519-1579 Cell -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
