Hi, Please do not lump us with the rest of the industry. We are not the singular representation of the industry. By methods, operations, and philosophy, we try to distance ourselves from the faults of the industry. If your customers are having issues with geolocation, just talk to us. We will investigate.
We are not the representative of the entire industry. We are not a "benevolent monopoly", we are in the maybe top 3 IP geolocation providers in the world, and we are trying our absolute best to have as many interactions to fix our data.. We invested in a massive scale network infrastructure, research program, and huge data investment just because geofeed-based IP geolocation, which has been the standard model for the IP geolocation industry, causes so many headaches for end users. Even with that, we have a support team, social media, researchers going to conferences, and DevRel responding to user queries because no matter how much technical and research investment we make, there will be gaps, so we should be able to respond to user queries and help out. — Abdullah | DevRel, IPinfo _______________________________________________ NANOG mailing list https://lists.nanog.org/archives/list/[email protected]/message/HMQMBOTCND6TIO7GVA7RGXUAR2MTPWEW/
