<rant style="moaning and useless" context="naive">
I really don't give a ^H^H^H^H!H * !X *!X about what timeframe abuse departments operate. I just want more upstreams (or specifically my upstreams) to have a community that I can announce a /32 to null. </rant> -hc -- Haesu C. TowardEX Technologies, Inc. Consulting, colocation, web hosting, network design and implementation http://www.towardex.com | [EMAIL PROTECTED] Cell: (978)394-2867 | Office: (978)263-3399 Ext. 170 Fax: (978)263-0033 | POC: HAESU-ARIN On Wed, Oct 08, 2003 at 07:19:39PM -0400, Alan Spicer wrote: > > > > > Due to the efficiency of our upstream provider's abuse department, > > opening efficiently at 8 am and closing just as efficiently at 5 pm > (because we all know network abuse only occurs between 8 and 5), the ISP > wasn't going to be of much help with an attack that started at 6:30pm > localtime. > > > > Andrew D Kirch > > Security Admin - Summit Open Source Development Group > > http://www.sosdg.org > > > > * A lot of Abuse Departments are going to close at around 5pm, because the > advanced staff that would know how to deal with such things goes home around > that time. But most of them should have an escalation procedure, which means > that there is someone(s) over the staff in the NOC or Call (Support) Center > which can be called if necessary. You should insist or demand the issue be > escalated if it warrants this. If they won't escalate it ask for the phone > number of the supervisor... If they escalate it and you don't get a call > back in 30-60 minutes ... call again (repeat until you get a call back). Be > prepared to justify why you have had your issue escalated complete with > emailable detailed information. Even if the guy that calls you back > (semi-technical manager type) doesn't have the proper clue, chances are he > has someone else on call that does. > > If they don't have this escalation capability ... (IMHO) get a different > ISP. > > --- > Alan Spicer ([EMAIL PROTECTED]) > http://aspicer.homelinux.net/ > Systems and Network Administration, > and Telecommunications > (954) 977-5245 > > "The wonderful thing about the Internet is that you're connected to everyone > else. The terrible thing about the Internet is that you're connected to > everyone else." -- Vincent Cerf (Father of the Internet) > > Customer: "The Internet is running too slow. Could you reboot it please?" > > Customer: "So that'll get me connected to the Internet, right?" > Tech Support: "Yeah." > Customer: "And that's the latest version of the Internet, right?" > Tech Support: "Uhh...uh...uh...yeah." >