----- Original Message ----- > From: "Octavio Alfageme" <palae...@palaemon.es>
> we are starting to need a better inventory of services and network > resources and better troubleticketing procedures. We can not afford acquiring > complicated and expensive tools at present time.I would be grateful if > you could recommend me opensource tools to cover these needs. Yeah, it was about time for this thread again. My networks are smaller than yours, but I have found that you can stretch Bugzilla a lot farther as a ticketing system than it's software development roots might suggest. It handles workflow, to a degree, and is pretty easy to learn. If you can't, RT is pretty nice, though quite a bit more complex. It used to have an asset tracking snap-on, but I don't know what the status of that is now that the main package has revved to 4.0. Cheers, -- jra -- Jay R. Ashworth Baylink j...@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274