...on Fri, Jan 24, 2014 at 10:37:14AM +0100, Octavio Alfageme wrote: > network, but we are starting to need a better inventory of services and > network > resources and better troubleticketing procedures. We can not afford acquiring
For the inventory and documentation part, Netdot is pretty cool: https://osl.uoregon.edu/redmine/projects/netdot/wiki There's a few things missing for datacenter use (VLANs and address ranges can only exist once), but I guess that's not particularly relevant for ISP work. Nevertheless, the network inventory functions are immensely useful for us - we don't even use most of the advanced functions. As for ticketing, around here quite a few people are using OTRS (http://otrs.org/) - but I have no experience with that myself. Something like Redmine should be more leightweight and will probably do the job too... Alex.
