Try LACNOG or GTER (aka Brazilian NOG group) emailing list. May be somebody there could help.
Regards as On Thu, Sep 25, 2014 at 10:09 PM, Brian Free <brf...@adobe.com> wrote: > Humberto, > I have been contacted by a couple of engineers inside of Oi or its > subsidiaries. I'm pursuing those options at the moment, but sincerely > appreciate your offer of assistance. I'm not sure whether I'm glad to hear > that it's not just me or whether I find that to be even more discouraging. > :) > > Thanks, > Brian > > -----Original Message----- > From: Humberto Galiza [mailto:humbertogal...@gmail.com] > Sent: Thursday, September 25, 2014 2:59 PM > To: Brian Free > Cc: nanog@nanog.org > Subject: Re: Oi Assistance > > Brian, > > I´m not an AS7738 customer neither a member, but perhaps I can get some > information/help from a friend who works there. What kind of > information/assistance are you looking for? > > FYI, most of folks whose aren´t AS7738 customer, experience bad/long time > to get technical assistance or response; it´s not just you :) Humberto > Galiza > > > 2014-09-24 18:02 GMT-03:00 Brian Free <brf...@adobe.com>: > > Hi NANOG, > > I'm hoping someone out there has had some experience with Oi > Telecommunications. We've been struggling to work with them to get a > couple of circuits in Sao Paulo live. The primary problem is mostly a > language barrier. Is anyone aware of an English speaking NOC email address > or phone number for Oi? After months of back and forth through a third > party translator working with our account team, I've reached my limit and > am hoping there's another option to get some technical assistance with the > BGP configuration of these two circuits. Any advice will be appreciated. > > > > Thanks, > > Brian > > >