Have the customer bypass the router. Why suggest another router that may have problems in the future that you ended up getting blamed for?
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, Dec 23, 2015 at 9:49 PM, Lorell Hathcock <lor...@hathcock.org> wrote: > All: > > Not all consumer grade customer premises equipment is created equally. > But end customers sure think it is. I have retirement aged customers > buying the crappiest routers and then blaming my cable network for all > their connection woes. The real problem is that there were plenty of > problems on the cable network to deal with, so it was impossible to tell > between a problem that a customer was having with their CPE versus a real > problem in my network. > > Much of that has been cleared up on my side now, but customers were used > to blaming us for everything so that they don't even consider that their > equipment could be to blame. > > I want to be able to point out a third party list of all (most) broadband > routers that rates them by performance. Or that rates them by crappiness > that I can send them to so they can look up their own router and determine > if other users have had problems with that router and what can be done to > fix it. > > So far my search has been in vain. > > Any thoughts? > > Thanks in advance. > > Lorell Hathcock > > Sent from my iPad