Josh: That's a good troubleshooting technique when the customer is cooperative and technically competent.
I am looking for a third party list to which I may point that rates all/most routers on the market. This list would not have my input on it at all. If a router from the list winds up being bad, it is not my fault because it is third party. Such a list would help shift the conversation from blaming us at the ISP by default to casting doubt on the CPE device where the blame now rightly resides. I've checked the primary search engine for such a thing a list. I get a lot of ads for broadband routers. A search on dslreports.com yields nothing useful. pcmag.com wants to tell me about $150-$300 routers new to the market in 2015. I just need a comprehensive list of routers with ratings. A couple of user reviews about routers going bad would also be nice! Thanks, Lorell Hathcock Sent from my iPad > On Dec 23, 2015, at 8:52 PM, Josh Luthman <j...@imaginenetworksllc.com> wrote: > > Have the customer bypass the router. Why suggest another router that may > have problems in the future that you ended up getting blamed for? > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > >> On Wed, Dec 23, 2015 at 9:49 PM, Lorell Hathcock <lor...@hathcock.org> wrote: >> All: >> >> Not all consumer grade customer premises equipment is created equally. But >> end customers sure think it is. I have retirement aged customers buying the >> crappiest routers and then blaming my cable network for all their connection >> woes. The real problem is that there were plenty of problems on the cable >> network to deal with, so it was impossible to tell between a problem that a >> customer was having with their CPE versus a real problem in my network. >> >> Much of that has been cleared up on my side now, but customers were used to >> blaming us for everything so that they don't even consider that their >> equipment could be to blame. >> >> I want to be able to point out a third party list of all (most) broadband >> routers that rates them by performance. Or that rates them by crappiness >> that I can send them to so they can look up their own router and determine >> if other users have had problems with that router and what can be done to >> fix it. >> >> So far my search has been in vain. >> >> Any thoughts? >> >> Thanks in advance. >> >> Lorell Hathcock >> >> Sent from my iPad >
