Dear colleagues,
We are pleased to announce that we have recently deployed new
functionality for managing your support tickets in the LIR Portal.
You can access this area of the LIR Portal via:
https://my.ripe.net/#/tickets
Following feedback from the community in 2021, we have expanded the
scope of tickets visible to include tickets that have recently been
closed. We have added additional details including, but not limited to,
the status of a ticket, the ticket history, and an indication of when
there was last activity on a ticket. You can read the following RIPE
Labs article for more detailed information:
https://labs.ripe.net/author/matt_parker/ticketing-in-the-lir-portal/
We are keen to hear what you think about these improvements. Let us know
below the article on RIPE Labs or on this mailing list.
The new functionality will be included in our quarterly usability
testing of the LIR Portal and, if there is sufficient interest, we will
schedule an Open House event to continue the conversation.
Kind regards,
Matt Parker
Business Analyst
RIPE Network Coordination Centre
--
To unsubscribe from this mailing list, get a password reminder, or change your
subscription options, please visit:
https://lists.ripe.net/mailman/listinfo/ncc-services-wg
