Hi, On Tue, Apr 12, 2022 at 05:00:00PM +0200, Mike Marchal via ncc-services-wg wrote: > Dear NCC Services Workgroup, > > A suggestion of a feature, > a "LIR-wide/Primary automatic carbon copy contact for **all** tickets by > default, created by any of the LIR users" > or adding an additional cc afterwards the ticket was made by another LIR user.
This would be useful indeed.
Plus, being able to trim the CC: list of a given ticket - sometimes
one of our ticket systems ends up on the CC: list of a RIPE ticket, and
this is always a major hassle (since the NCC ticket system does not
keep our tag line in the subject, every mail ends up opening a *new*
ticket here...).
Being able to add a custom tag line to the mail subject: would be even
better ("[Space.NET #2022...]") to keep internal and external tickets
synchronized.
Gert Doering
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