Dear colleagues,
In February we deployed new functionality for managing your support
tickets in the LIR Portal. Now that you've had some time to integrate
this into your workflows, we would like to hear your opinions and any
suggestions for further improvements.
You can share feedback on either the RIPE NCC Membership Discussion or
RIPE NCC Services Working Group (WG) mailing lists, or leave a comment
below my article on RIPE Labs:
https://labs.ripe.net/author/matt_parker/ticketing-in-the-lir-portal/
Kind regards,
Matt Parker
Business Analyst
RIPE Network Coordination Centre
-------- Forwarded Message --------
Subject: [ncc-services-wg] New functionality for managing support tickets
Date: Tue, 1 Feb 2022 11:54:59 +0100
From: Matt Parker <mpar...@ripe.net>
To: NCC Services WG <ncc-services-wg@ripe.net>
Dear colleagues,
We are pleased to announce that we have recently deployed new
functionality for managing your support tickets in the LIR Portal.
You can access this area of the LIR Portal via:
https://my.ripe.net/#/tickets
Following feedback from the community in 2021, we have expanded the
scope of tickets visible to include tickets that have recently been
closed. We have added additional details including, but not limited to,
the status of a ticket, the ticket history, and an indication of when
there was last activity on a ticket. You can read the following RIPE
Labs article for more detailed information:
https://labs.ripe.net/author/matt_parker/ticketing-in-the-lir-portal/
We are keen to hear what you think about these improvements. Let us know
below the article on RIPE Labs or on this mailing list.
The new functionality will be included in our quarterly usability
testing of the LIR Portal and, if there is sufficient interest, we will
schedule an Open House event to continue the conversation.
Kind regards,
Matt Parker
Business Analyst
RIPE Network Coordination Centre
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