I love it!!!!! I hope that gets read by him and he replies to you.... facinating stuff... :-)
congrats... of course, they probably use exchange server so he may never get your reply.. :-) rgds Franki -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of shane Sent: Thursday, 3 October 2002 7:09 AM To: [EMAIL PROTECTED] Subject: [newbie] Fwd: Re: Connecting with Customers -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 wow, maybe MS feels pressure from linux. got a mail today. my responce is included. childish of me i know, but i am a bad person down deep....... thought some of might enjoy it. - ---------- Forward ---------- Subject: Re: Connecting with Customers Date: Wed, 2 Oct 2002 16:02:32 -0700 To: "Steve Ballmer" <[EMAIL PROTECTED]> first, a hint. don't send in html. only jackass microsoft users do that. On Wednesday 02 October 2002 3:37 pm, Steve Ballmer did speak thus unto me: > <HTML> > <HEAD> > <STYLE TYPE="text/css"> <<<snip>>> > <p>I spend a lot of my time thinking about how Microsoft can do a better > job of serving its customers. I'm convinced that we need to do more to > establish and maintain broad connections with the millions of people who > use our products and services around the world. We need to more > thoroughly understand their needs, i agree. start by spamming your customers. i use linux, because, frankly, i upped my standards. so up yours. > <p>First I should give you some context on why I am sending you this > email. This is one in an occasional series of mails that Bill Gates and > I, and periodically other Microsoft executives, will be sending to people > who are interested in hearing from us about technology and public-policy and even people who don't want shit from you apparently. > <p>If you would like to hear from us in the future, please click <a > href="http://register.microsoft.com/subscription/subscribeMe.asp?lcid=103 >3&id=155">here</a>. If you don't want to hear from us again, you needn't > do anything. We will not send you another of these emails unless you > choose to subscribe at the link above.</p> great MS joins the ranks of "opt-out bullshitters." and i thought windows ME was as low as you could go. > <p>In my career, I've worked at only one other place besides Microsoft. I > marketed brownie mix and blueberry muffin mix for one of the largest > consumer products companies. so you have always sold pre-packaged junk. great. > Even so, not every new grocery or drug-store item succeeds. maybe they need an illegally maintained monopoly? > <p>Satisfying customers is what it's all about with technology products, then how did MS's "good enough" strategy work? > And customers expect the same high quality and reliability in > computing devices and software as they do in consumer products. clearly not, or you would be pan handling on the street. > That's why our customers still encounter bugs despite the > rigorous and extensive stress testing and beta testing we do. With > Windows 2000 and Windows XP, we dramatically improved the stability and > reliability of our platform and a lofty goal that was! from zero to....... well, not zero. > <p>The process of finding and fixing software problems has been hindered > by a lack of reliable data on the precise nature of the problems > customers encounter in the real world. Freeze-ups and crashes can be > incredibly irritating, but rarely do customers contact technical support > about them; instead, they close the program. Even when customers do call > support and we resolve a problem, we often do not glean enough detail to > trace its cause or prevent it from recurring. this should help, the problem is they were running your software. after i stopped running your software (3 years ago) those problems went away. > <p>There are risks in offering this option to have software "phone home" especially when nobody trusts you. with good reason i might add. > <p>Also, customers may wonder what we do with their reports and whether > their privacy is protected. We use advanced security technologies to help > protect these error reports, which are gathered on a cluster of dedicated > Microsoft servers as secure as your other servers? i feel safer already. > <p>We've been amazed by the patterns revealed in the error reports that > customers are sending us. <i>one percent > of bugs cause half of all errors</i>.</p> would that bug be IE or outlook? > <p>With this immensely valuable feedback from our customers, we're now > able to prioritize debugging work on our products to achieve the biggest > improvement in customers' experience. well anything has to be an improvement over your past "bend over and take it" eXPerience. > Some 450 companies > have accessed our database of error reports related to their drivers, is that the private data you mentioned before? > <p>There's much more I would like to share with you about these and other > initiatives on behalf of customers, but I wanted to be (relatively) > brief. well your bloat shines through even by email. - -- A senior Microsoft Corp. executive told a federal court that some Microsoft code was so flawed it could not be safely disclosed. Can you say "Trustworthy Computing"? shane Profile at: http://dmoz.org/profiles/shen.html Proud to be a DMOZ editor since 10-98 Mandrake Users Club Member http://www.linux-mandrake.com/en/club/ Registered linux user #101606 @ http://counter.li.org/ - ------------------------------------------------------- - -- There is a reason IIS is refered to as "Inherently Insecure Server." shane Profile at: http://dmoz.org/profiles/shen.html Proud to be a DMOZ editor since 10-98 Mandrake Users Club Member http://www.linux-mandrake.com/en/club/ Registered linux user #101606 @ http://counter.li.org/ -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.0.7 (GNU/Linux) iD8DBQE9m3yZBwq+ZwvIN/oRAsqOAJ4pOxScKx44VS3HxNJRdvVgYu0zZACeP3Y9 E3pX8+bMdx75ZG5n8a9hZRQ= =+yQB -----END PGP SIGNATURE-----
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