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if it's a 33.6 USR he should have jumpers on it. Tell him to jumper it to com2
irq3 and tell kppp to look for it on dev/ttyS1. Tell him to type dmesg in the
console and see if he is missing any error msgs  on boot up.
 he can do dmesg > errorlog and it will print it to a errorlog in his home dir.
That should give you a start. 

 > Maxtor > [EMAIL PROTECTED]
> http://www.maxtors.com
- -- 
"The Linux philosophy is laugh in the face of danger! 
Oops, Wrong one `Do it yourself.' 
That's it."
                       L.Torvalds

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