Listen folks, this is the real business world and there is always a choice when you don't like a company, you can walk. By that I mean, if a company really ticks you off, go to another company, like Canon. If you don't like that solution, call the 1-800-NIKONUS phone number here in the US, and complain. If that is still not enough for you, and I certainly understand if it isn't, go to the library, or Nikon's site, or call their number, and get the address for their customer service area and write a letter. (snail mail for many companies still means more than email) If that still is short of what you want to do, get the name of the President of the company or CEO, or whomever is a top dog and write him, or her, a letter. Be nice, be sincere, offer a very real and reasonable suggestion for how to change their policy or whatever, that would be good for them and you. Do that with any real problem with any company. It often works and means much more than hoping somebody of importance reads your letter in a newsgroups. I have done this with Alfa Romeo and gotten a replacement car, and Leica, and received a free extended warranty among others. I was polite, honest, explained the situation and suggested a reasonable solution to the problem. They agreed. Try it. It often works for both parties. I rave about the Leica company now and, to tell the truth, have had very good response from 1-800-NIKONUS, yet do agree about my one encounter with their traveling demo rep. GG
