We have had little or no problems with Alcatel support here in Scotland.
It seems like the French user site's pilot the beta testing and our local
support guys pop over to France for a few weeks on new release
familiarisation. We get the product about one to two months after is
production release in France. Our tech support from Alcatel in terms of the
ongoing growth of the network has been first class.
They seem to have the release rate of new release versions under control and
the (infrequent) patching requirement is a low key event and pretty well
fully automatic.
Touch wood! Our experience of the 4400 + remote shelve installations has
been and is a positive one.
-----Original Message-----
From: Miley, Dan [mailto:[EMAIL PROTECTED]]
Sent: Thursday, September 13, 2001 1:15 PM
To: NT System Admin Issues
Subject: RE: Voice over ip
Hows your support, software versions etc..
We had major difficulties when they were Xylan.
we did have serial number 4 on one board set tho...
Dan
-----Original Message-----
From: Dave Wylie [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, September 12, 2001 11:57 AM
To: NT System Admin Issues
Subject: RE: Voice over ip
Echo! Echo!
Our use of the Alcatel systems (4400) has proven to be A1.
Dave,
Argyll College,
Scotland
-----Original Message-----
From: Williams Phillips [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, September 12, 2001 4:31 PM
To: NT System Admin Issues
Subject: RE: Voice over ip
Try Alcatel...good stuff...
-----Original Message-----
From: Kevin Miller [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, September 12, 2001 11:35 AM
To: NT System Admin Issues
Subject: RE: Voice over ip
Cisco is the only product I have and would use for this.
-----Original Message-----
From: Chris Bodnar [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, September 12, 2001 10:48 AM
To: NT System Admin Issues
Subject: OT: Voice over ip
Anyone doing VOIP ? Specifically using the MultiTech products?
Chris Bodnar
The Lehigh Group
610-966-9702 X:134
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