Our agency uses Cherwell. It's not cheap, but has a lot of available functionaliy we're not even using. I don't actually use it, because the licensing costs were too high for us to add our dept.
>>> "Kevan Dickinson" <[EMAIL PROTECTED]> 1/11/2008 9:03 AM >>> Hi I have been asked to look into upgrading our .helpdesk Software. We need to support about 250 users in the UK and 50 or so in other countries. Our current system was written in-house and is based around logging calls in access. We would like the users to be able to initiate calls by email or log them over the internet. We would like it to include asset management of both hardware and software if possible. Easy updating of calls is a must. If we could click on the user who initiated the call and see all there details including phone extensions or mobile number that would also be nice. A purchasing module would also be good. Good reporting is also required. The system would also be used by our software developers so people can report bugs in our in house programs and request updates/changes to our databases. About 5 IT staff will be accessing the system, Thank you for your thoughts. Regards Kevan Dickinson Network Manager CMi plc 23 Hanborough Business Park, Long Hanborough, Oxfordshire. OX29 8SG. Direct Tel: +(44)1993 885661 mailto:[EMAIL PROTECTED] http://www.cmi-plc.com <http://www.cmi-plc.com/> ******************************************************************************** ***Disclaimer*** The contents of this Email may be privileged and are confidential. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Should you wish to use Email as a mode of communication, CMi plc and its subsidiaries are unable to guarantee the security of Email content outside of our own computer systems. This footnote also confirms that this Email message has been checked by MailMarshal for the presence of computer viruses. Whilst we run anti-virus software, you are solely responsible for ensuring that any Email or attachment you receive is virus free. We disclaim any liability for any damage you suffer as a consequence of receiving any virus. Checkmate International plc (CMi) Registered in England No: 1899857 Registered Office 4th Floor, 35 New Bridge Street, London, EC4V 6BW ********************************************************************************** ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
