Although no one has mentioned it yet, Heat is a HD based software that does a lot of what you're wanting.
I can't really say that I'm impressed with it though. Our organization bought it 3-4 months ago, has sent someone to training, and we even purchased professional services to help get it implemented. So far the professional services haven't produced anything for production yet..... On Jan 11, 2008 10:14 AM, Ziots, Edward <[EMAIL PROTECTED]> wrote: > > Look into Numara products, got a lot of functionality you are looking > for. It included change-management, Knowledge-base, Helpdesk functions, etc > etc. > > > > Z > > > ------------------------------ > > *From:* Kevan Dickinson [mailto:[EMAIL PROTECTED] > *Sent:* Friday, January 11, 2008 11:04 AM > > *To:* NT System Admin Issues > *Subject:* Helpdesk Software > > > > > > Hi > > > > I have been asked to look into upgrading our .helpdesk Software. > > > > We need to support about 250 users in the UK and 50 or so in other > countries. > > > > Our current system was written in-house and is based around logging calls > in access. > > > > We would like the users to be able to initiate calls by email or log them > over the internet. We would like it to include asset management of both > hardware and software if possible. Easy updating of calls is a must. If we > could click on the user who initiated the call and see all there details > including phone extensions or mobile number that would also be nice. A > purchasing module would also be good. Good reporting is also required. > > > > The system would also be used by our software developers so people can > report bugs in our in house programs and request updates/changes to our > databases. > > > > About 5 IT staff will be accessing the system, > > > > Thank you for your thoughts. > > > > Regards > > > > *Kevan Dickinson* > > Network Manager > > *CMi plc* > > 23 Hanborough Business Park, Long Hanborough, Oxfordshire. OX29 8SG. > > *Direct **Tel: +(44)1993 885661* > > mailto:[EMAIL PROTECTED] > > http://www.cmi-plc.com > > > > > > > ******************************************************************************** > > ***Disclaimer*** > > The contents of this Email may be privileged and are confidential. If you > are not the intended recipient, any disclosure, copying, distribution or any > action taken or omitted to be taken in reliance on it, is prohibited and may > be unlawful. > > Should you wish to use Email as a mode of communication, CMi plc and its > subsidiaries are unable to guarantee the security of Email content outside > of our own computer systems. > > This footnote also confirms that this Email message has been checked by > MailMarshal for the presence of computer viruses. Whilst we run anti-virus > software, you are solely responsible for ensuring that any Email or > attachment you receive is virus free. We disclaim any liability for any > damage you suffer as a consequence of receiving any virus. > > Checkmate International plc (CMi) > Registered in England No: 1899857 > Registered Office 4th Floor, 35 New Bridge Street, London, EC4V 6BW > > > ********************************************************************************** > > > > > > > > > > > > > > > > -- Sherry Abercrombie "Reality is merely an illusion, albeit a persistent one." -Albert Einstein ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
