a) What scanner? b) How is it connected to the user's PC?
c) What has changed since yesterday? d) What is the setup (OS etc.) of the user? e) Are other people able to use the scanner successfully? f) What troubleshooting steps have you applied? The lack of information is astounding. I'm sure we've all had problems in the past, but in the case it could be anything from rats chewed through the cable to the scanner, to aliens stole the scanner, to the scanner has just had a hardware failure. Cheers Ken From: justino garcia [mailto:jgarciaitl...@gmail.com] Sent: Wednesday, 7 September 2011 9:01 PM To: NT System Admin Issues Subject: Anyone deal with cannon scanner, and failed scans to pc? Since installed user been able to scan, just yesterday user is unable to scan documents to her pc. Pc can ping and access the webinterface of the scanner, but scan jobs are not working ?? Any ideas? ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
