okay I will answer this soon.
B) Scanner is connected via the network.
D) widnows 7 32bit.
f) Ping the Scanner.
Connected to the web interface of the scanner via her pc, and it worked.
On Wed, Sep 7, 2011 at 9:04 AM, Ken Schaefer <k...@adopenstatic.com> wrote:
> **a) **What scanner?****
>
> **b) **How is it connected to the user’s PC?****
>
> **c) **What has changed since yesterday?****
>
> **d) **What is the setup (OS etc.) of the user?****
>
> **e) **Are other people able to use the scanner successfully?****
>
> **f) **What troubleshooting steps have you applied?****
>
> ** **
>
> The lack of information is astounding. I’m sure we’ve all had problems in
> the past, but in the case it could be anything from rats chewed through the
> cable to the scanner, to aliens stole the scanner, to the scanner has just
> had a hardware failure.****
>
>
> Cheers****
>
> Ken****
>
> ** **
>
> *From:* justino garcia [mailto:jgarciaitl...@gmail.com]
> *Sent:* Wednesday, 7 September 2011 9:01 PM
> *To:* NT System Admin Issues
> *Subject:* Anyone deal with cannon scanner, and failed scans to pc?****
>
> ** **
>
> Since installed user been able to scan, just yesterday user is unable to
> scan documents to her pc.
> Pc can ping and access the webinterface of the scanner, but scan jobs are
> not working ??
>
> Any ideas?****
>
> ** **
>
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--
Justin
IT-TECH
~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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