That is scan to email if I remember correctly or do they have the local scan setup?
On Wed, Sep 7, 2011 at 9:11 AM, justino garcia <jgarciaitl...@gmail.com>wrote: > A) Canon Image Runner 5020 > B) Connected via Network. > I am going to look at logs soon. > > > On Wed, Sep 7, 2011 at 9:26 AM, Cameron <cameron.orl...@gmail.com> wrote: > >> Any error messages in the scanner logs? >> >> >> >> On Wed, Sep 7, 2011 at 9:13 AM, Ben Scott <mailvor...@gmail.com> wrote: >> >>> On Wed, Sep 7, 2011 at 9:00 AM, justino garcia <jgarciaitl...@gmail.com> >>> wrote: >>> > Since installed user been able to scan, just yesterday user is unable >>> to >>> > scan documents to her pc. >>> > Pc can ping and access the webinterface of the scanner, but scan jobs >>> are >>> > not working ?? >>> >>> What model scanner? >>> >>> What version and Service Pack of Windows? >>> >>> What browser and version? >>> >>> Explain "unable to scan documents". What steps are you doing, what >>> is the expected behavior, what is the actual behavior? Any error >>> message? >>> >>> Does the problem happen for the same user account on other PCs? >>> >>> Does the problem happen for different user accounts on the same PC? >>> >>> -- Ben >>> >>> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >>> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >>> >>> --- >>> To manage subscriptions click here: >>> http://lyris.sunbelt-software.com/read/my_forums/ >>> or send an email to listmana...@lyris.sunbeltsoftware.com >>> with the body: unsubscribe ntsysadmin >>> >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to listmana...@lyris.sunbeltsoftware.com >> with the body: unsubscribe ntsysadmin >> > > > > -- > Justin > IT-TECH > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
