I think the point is that SharePoint itself doesn't do ticketing. If someone built a custom application on top of SharePoint to do ticketing, then that's a bit different.
It's like asking "Does anyone use .NET to do ticketing", and the answer is pretty much "no" - .NET doesn't do ticketing. That's not to say you can't build an application using .NET that does. Cheers Ken -----Original Message----- From: Bob Fronk [mailto:b...@btrfronk.com] Sent: Thursday, 24 May 2012 8:22 AM To: NT System Admin Issues Subject: RE: Sharepoint for Help Desk Use I am using a SharePoint based ticketing system. Works pretty well. I am curious why you think a SharePoint helpdesk system would not be a good tool? -----Original Message----- From: Ziots, Edward [mailto:ezi...@lifespan.org] Sent: Wednesday, May 23, 2012 5:30 AM To: NT System Admin Issues Subject: RE: Sharepoint for Help Desk Use I could see sharepoint being a nice tool for the IT ops/helpdesk folks to store information, procedures etc etc. As a helpdesk ticketing system not so much.. Z Edward Ziots CISSP, Security +, Network + Security Engineer Lifespan Organization ezi...@lifespan.org -----Original Message----- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Tuesday, May 22, 2012 6:01 PM To: NT System Admin Issues Subject: Re: Sharepoint for Help Desk Use On Tue, May 22, 2012 at 5:41 PM, justino garcia <jgarciaitl...@gmail.com> wrote: > Are IT OPS / Help Desk shops using Sharepoint, for things like > knowledge base, soultion base, or even ticket system? No. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
