Trend OSC server has been patched with Trend's patch 2. Good advice on unchecking the auto restart. Last time I checked, RDP was unavailable when the server is hung. Actually nothing is avaialbe when it is in that state. Doesn't even return a ping. Steve
-------------- Original message -------------- From: Miller Bonnie L. <[EMAIL PROTECTED]> Stevewhen you say patched, do you mean the OSC server has been patched with Trends patch 2 or 3 (3 just came out yesterday), or are you talking about Windows patches? There are some serious problems prior to patch1. If it is all patched up from Trend, make sure you have automatically restart unchecked (control panel, system, advanced, startup and recovery settings). That way if it is BSODing, you can see the screen in the morning. One other thing Ive seen with Trend (both 7.x and 8.x) is kernel memory issues (again, mostly prior to the latest patches, but I havent tried patch3 yet). During the time your server is hung, can you RDP to the console session? If it kicks you back to the server name screen, or gives you a strange error about session 0, Id put money on a kernel memory issue. Weve found we pretty much cant use the /3GB switch in the boot.ini when we see this happening, but it also can take some registry tuning. Another way to troubleshoot on this is to try and RDPif it fails, connect remotely with computer management to the server. Stop the Officescan realtime scanner service, and RDP will generally start working. Still takes a reboot to clear the problem, but that would also indicate the kernel mem issue. If you leave the system long enough, it will eventually BSOD. -Bonnie From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, April 10, 2008 6:46 AM To: NT System Admin Issues Subject: Trend 8.0 server hang Fresh install of Office Scan 8.0 patched on a fresh W2K3 standard server SP1. Serve reboots or hangs usually around 1-3 AM intermittantly. No memory dumps, no event log info other than the reboot was unexpected. This morning, server appeared to be up and running but could not get any programs or desktop icons to respond. Hard reboot was needed. Event viewer states unexpected reboot at 1:03 AM but server appeared to be up and running. Any one else encountered anything like this? I will call Trend (again) but my phone system coughed up a large hair ball overnight so I thought I'd throw this out to the list. Thanks. Steve ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
