This reminds me of a situation about 30 years ago when I was in business selling data terminal equipment. My business was in Chicago, and I had a customer about 2 hours ride from Omaha. The customer had a lot of electrical issues, and one enterprising lady used to unplug her terminal on weekends to protect it from surges. She went on vacation and forgot to tell someone that she unplugged the terminal. Come Monday, and I get a call from the customer that their terminal is "dead". I didn't have a technician anywhere near them, so it was agreed we'd "debug" over the phone with their help. First we told them to check the fuse, and it was OK. Then we asked if the terminal was plugged into the wall socket, and it was. We were all at a loss, so they asked if I'd send a tech to fix the terminal. I told them I'd have to fly a tech in from Chicago, and they agreed to pay the airfare along with the rental car expense and our service fee of $95. We sent the tech, and after he got there late in the afternoon, he called to tell us that the electric cable was disconnected at the terminal, but it was plugged into the wall. This was a terminal with it's own built-in stand, and the electric cable was not hard wired, but quick disconnect and connected UNDER the stand. The woman always disconnected it at the terminal because it was too much trouble to disconnect at the wall. The customer thanked us and paid the $800 plus bill that we sent, with no questions asked. I hadn't thought about that for about 30 years. Thanks for the memories!!!!
Murray ________________________________ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
