I've just ordered it. I recognize both Spafford and Kim - they are top tier sysadmins and authors.
Thanks for the reference. On Wed, Nov 12, 2008 at 7:35 AM, Fogarty, Richard R Mr CTR USA USASOC <[EMAIL PROTECTED]> wrote: > Couple that paper with this book, and this question will almost assuredly > never come up again: > > The Visible Ops Handbook: ISBN: 0-9755686-1-2 > (http://www.amazon.com/Visible-Ops-Handbook-Implementing-Practical/dp/097556 > 8612/ref=sr_11_1?ie=UTF8&qid=1226504038&sr=11-1) > > Rick > > -----Original Message----- > From: Kurt Buff [mailto:[EMAIL PROTECTED] > Sent: Tuesday, November 11, 2008 1:58 PM > To: NT System Admin Issues > Subject: Re: staff to equipment to end users ratios > > There are several determining factors that you're leaving out: > o- Do your users have administrator authority on their machines? > Win this battle, and you'll need fewer support staff. I'm still trying > to win it. > o- How sophisticated are your users? > o- How complex is your application environment? > o- How complex are the business requirements? This is probably > the driver for the prior question. > o- What is management's expectation for sophistication, and > therefore rate of pay, of IT support staff. Pay less per person, and > you need more of them, all other things being equal. > > The best paper I've seen on this is here : > > http://www.verber.com/mark/sysadm/how-many-admins.html > > Kurt > > > On Tue, Nov 11, 2008 at 7:45 AM, Jake Gardner <[EMAIL PROTECTED]> wrote: >> What is everyone's ratio of staff to servers and/or network equipment? >> Staff to end user support? >> >> We have 225+ end users supported by 1 person whom I have to help if she > gets >> backed up. >> I am in charge of the network infrastructure and 10+3 servers (Prod+Dev) > and >> have no one to help me when I get backed up, and that's not a complaint! > I >> don't like people screwing up my servers. >> There are 3 developers in IT for our internal apps, and I need to support >> them like a babysitter sometimes. If you are a developer and can't >> research your own error messages... don't talk to me and seriously don't >> tell me my server is misconfigured! ;) >> >> >> >> >> Thanks, >> >> Jake Gardner >> TTC Network Administrator >> Ext. 246 > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
