Thanks! I'm reading the white paper now...
-----Original Message----- From: Blackman, Woody [mailto:wblack...@occ.cccd.edu] Sent: Thursday, February 26, 2009 1:06 PM To: NT System Admin Issues Subject: RE: Help Desk Software A beta was released in January of 08. It was horrible. They pulled it back and started over. A new beta 1 version was released in November of 08. Next beta update is scheduled for mid 09. http://blogs.technet.com/systemcenter/archive/2008/11/21/service-manager -beta-1-now-available-for-download.aspx -----Original Message----- From: John Hornbuckle [mailto:john.hornbuc...@taylor.k12.fl.us] Sent: Thursday, February 26, 2009 9:24 AM To: NT System Admin Issues Subject: RE: Help Desk Software Some time back, I had heard that MS was working on a full-fledged helpdesk product. I was hoping to see that developed, since we're a Microsoft shop and their ed pricing is so cheap. But I haven't heard anything on it in a while, so maybe it went away or turned into the template. John Hornbuckle MIS Department Taylor County School District 318 North Clark Street Perry, FL 32347 www.taylor.k12.fl.us -----Original Message----- From: Troy Meyer [mailto:troy.me...@monacocoach.com] Sent: Thursday, February 26, 2009 11:59 AM To: NT System Admin Issues Subject: RE: Help Desk Software Just a followup, MSFT released a free call center and help desk template for WSS/MOSS. We don't use it, but it wouldn't be a bad way to get a free ticketing and knowledge base system setup. Google "fab 40 templates" -troy ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
