It's called Service Manager and it's part of the System Center solution. We are part of the beta; however it's not very mature, and a lot of bugs are being reported right now.
https://connect.microsoft.com/site/sitehome.aspx?SiteID=446 Regards, Jim Restucci -----Original Message----- From: John Hornbuckle [mailto:john.hornbuc...@taylor.k12.fl.us] Sent: Thursday, February 26, 2009 09:24 To: ML: NT System Admin Issues Subject: RE: Help Desk Software Some time back, I had heard that MS was working on a full-fledged helpdesk product. I was hoping to see that developed, since we're a Microsoft shop and their ed pricing is so cheap. But I haven't heard anything on it in a while, so maybe it went away or turned into the template. John Hornbuckle MIS Department Taylor County School District 318 North Clark Street Perry, FL 32347 www.taylor.k12.fl.us -----Original Message----- From: Troy Meyer [mailto:troy.me...@monacocoach.com] Sent: Thursday, February 26, 2009 11:59 AM To: NT System Admin Issues Subject: RE: Help Desk Software Just a followup, MSFT released a free call center and help desk template for WSS/MOSS. We don't use it, but it wouldn't be a bad way to get a free ticketing and knowledge base system setup. Google "fab 40 templates" -troy ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
