Look at their account under Component Information in BES. What does it say?
My experience has been that this directly correlates to the lack of a data plan which supports BES. At least half the time the phone company seems to assure you it will work when they're actually full of it. Thanks, Brian Desmond br...@briandesmond.com<mailto:br...@briandesmond.com> c - 312.731.3132 From: Jonathan Link [mailto:jonathan.l...@gmail.com] Sent: Thursday, December 10, 2009 3:19 PM To: NT System Admin Issues Subject: OT:BES 5 Wireless activation I'm having a devil of the time with getting BES up and running. Where I'm stuck is at the wireless activation point. I have one user who has volunteered their device and I cannot get them activated. I have wiped the device, setup the user, created an activation password. When we attempt the enterprise activation it stalls out at the activating screen. I have also asked the user to call AT&T to ensure that his phone is provisioned for BES. I have verified that BES has access to the mailbox with the IEMtest utility. The email with etp.dat is received by the user but never leaves the mailbox. I disabled Vipre on his computer and the AV at the mail server to ensure that the file hasn't been touched or mangled and BES processes it. I appreciate any additional insight list members could provide. Nine times out of ten I start an email, think of something I haven't tried which resolves my problem, but that isn't happening in this case. Thanks, Jonathan ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
