+1 on the desktop activation, ran this by my co-worker that lokks after blackberrys and she has to do it that way now and again.
Regards Tony Patton Desktop Operations Cavan Ext 8078 Direct Dial 049 435 2878 email: tony.pat...@quinn-insurance.com From: Sherry Abercrombie <saber...@gmail.com> To: "NT System Admin Issues" <ntsysadmin@lyris.sunbelt-software.com> Date: 10/12/2009 21:28 Subject: Re: OT:BES 5 Wireless activation Well, a good way to test it is to actually use the desktop activation where the device is connected via usb to the workstation. I know it's a pain, but we have to resort to that about half the time when activating a new BES user because the wireless activation doesn't always work. On Thu, Dec 10, 2009 at 3:19 PM, Jonathan Link <jonathan.l...@gmail.com> wrote: I'm having a devil of the time with getting BES up and running. Where I'm stuck is at the wireless activation point. I have one user who has volunteered their device and I cannot get them activated. I have wiped the device, setup the user, created an activation password. When we attempt the enterprise activation it stalls out at the activating screen. I have also asked the user to call AT&T to ensure that his phone is provisioned for BES. I have verified that BES has access to the mailbox with the IEMtest utility. The email with etp.dat is received by the user but never leaves the mailbox. I disabled Vipre on his computer and the AV at the mail server to ensure that the file hasn't been touched or mangled and BES processes it. I appreciate any additional insight list members could provide. Nine times out of ten I start an email, think of something I haven't tried which resolves my problem, but that isn't happening in this case. Thanks, Jonathan -- Sherry Abercrombie "Any sufficiently advanced technology is indistinguishable from magic." Arthur C. Clarke ==================================================================== http://www.quinn-insurance.com This e-mail is intended only for the addressee named above. The contents should not be copied nor disclosed to any other person. Any views or opinions expressed are solely those of the sender and do not necessarily represent those of QUINN-Insurance, unless otherwise specifically stated . As internet communications are not secure, QUINN-Insurance is not responsible for the contents of this message nor responsible for any change made to this message after it was sent by the original sender. Although virus scanning is used on all inbound and outbound e-mail, we advise you to carry out your own virus check before opening any attachment. We cannot accept liability for any damage sustained as a result of any software viruses. ==================================================================== QUINN-Life Direct Limited is regulated by the Financial Regulator. QUINN-Insurance Limited is regulated by the Financial Regulator and regulated by the Financial Services Authority for the conduct of UK business. ==================================================================== QUINN-Life Direct Limited is registered in Ireland, registration number 292374 and is a private company limited by shares. QUINN-Insurance Limited is registered in Ireland, registration number 240768 and is a private company limited by shares. Both companies have their head office at Dublin Road, Cavan, Co. Cavan. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
