In the meantime since your replies to this thread just seem to be MS bashing – what is the problem you need help with. Perhaps someone here can assist. Pro cases are callback support and I think even for a Sev A crit-sit it’s supposed to be a two hour SLA on the callback during business hours only. Thanks, Brian Desmond br...@briandesmond.com<mailto:br...@briandesmond.com>
c – 312.731.3132 From: Tom Miller [mailto:tmil...@hnncsb.org] Sent: Monday, January 04, 2010 3:12 PM To: NT System Admin Issues Subject: RE: Microsoft Support: Number?? Yes just called back and case was re-assigned. Person I spoke to couldn't reach remote tech support: phone systems appeared down. Must be an MS phone system... >>> Did you properly define the case severity with the call router? Thanks, Brian Desmond br...@briandesmond.com<mailto:br...@briandesmond.com> c – 312.731.3132 From: Tom Miller [mailto:tmil...@hnncsb.org] Sent: Monday, January 04, 2010 1:59 PM To: NT System Admin Issues Subject: RE: Microsoft Support: Number?? Thanks all, yes there was another name and I e-mailed that person and he never responded. So I called tech support back and was told I would be contacted "shortly" for resolution. It only happens to be a critical system. That was hours ago. Microsoft could learn a lot from Sunbelt's support. There is only 1 phone number or contact name in the signature? I find that very strange. For example I’ve got a case open right now, and it has 4 names with full contact information for each (main contact, backup contact, technical lead, manager). And this has been my experience for years with MS. Chris Bodnar, MCSE Sr. Systems Engineer Infrastructure Service Delivery Distributed Systems Service Delivery - Intel Services Guardian Life Insurance Company of America Email: christopher_bod...@glic.com<mailto:christopher_bod...@glic.com> Phone: 610-807-6459 Fax: 610-807-6003 ________________________________ From: Tom Miller [mailto:tmil...@hnncsb.org] Sent: Monday, January 04, 2010 11:09 AM To: NT System Admin Issues Subject: Microsoft Support: Number?? So I opened a case with Porcusoft last week. Never got a call even though *I thought* I had it scheduled support. Turns out the assigned tech's hours are Wednesday - Sat. I tried to call the main number on his signature, I get disconnected unless I try his extension (which the friendly automated voice tells me is "invalid". Anyone have a 1-800 number for MS support? The number I have is apparently a direct line to this tech's support area. Tom Miller Engineer, Information Technology Hampton-Newport News Community Services Board 757-788-0528 Confidentiality Notice: This e-mail message, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ________________________________ This message, and any attachments to it, may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are notified that any use, dissemination, distribution, copying, or communication of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by return e-mail and delete the message and any attachments. Thank you. Confidentiality Notice: This e-mail message, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. Confidentiality Notice: This e-mail message, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
