Ditto, only time we've ever had anything like this with HP is when there was a production delay in a component for the specific server we ordered, and we were notified by telephone by our HP rep, and given the option to select something that was available or wait and given an ETA on how long that would be.
Not acceptable at all IMHO. On Wed, Jan 6, 2010 at 8:06 AM, David Mazzaccaro < david.mazzacc...@hudsonhhc.com> wrote: > HP Proliant shop here, going on 5+ years... and always within 7-14 days. > So, no... given my experience, I would not consider that acceptable. > > > > ------------------------------ > *From:* Erik Goldoff [mailto:egold...@gmail.com] > *Sent:* Wednesday, January 06, 2010 8:55 AM > > *To:* NT System Admin Issues > *Subject:* RE: How long to get a server? > > first I'd have the rep find out WHY they are delayed ... maybe one > component is constrained, maybe the specific CPU you ordered is not > available but the next closest is shipping now ... > > and NO, that is NOT acceptable, if the rep said 7 to 14 days, I'd consider > that a verbal contract, allowing some leeway for the market, but this sounds > like false advertising to get your sale locked in. Are you married to Dell > for servers, or can you also consider HP Proliants ? > > Might be a good time to put virtual servers into your plan ... ideally you > can run your virtual servers on most any host running Virtual Server, Hyper > V, or VMWare as long as your new host box is running the same Virtual Host > system > Erik Goldoff > > *IT Consultant* > > *Systems, Networks, & Security * > > ' Security is an ongoing process, not a one time event ! ' > > > ------------------------------ > *From:* Matt Plahtinsky [mailto:cbusitl...@gmail.com] > *Sent:* Wednesday, January 06, 2010 8:50 AM > *To:* NT System Admin Issues > *Subject:* How long to get a server? > > So how long does it take to get a server after you order one? I ordered > two servers (nothing special) from Dell for a small business that I am > supporting. Rep said it would take 7-14 days max to build and would then > overnight the servers to me. That was a month and a half ago. We have got > 4 notices that the servers have been delayed..... At this point they are 1 > month late and we just got another delayed notice. > > Just checking to see if this is within what you all would consider a > acceptable time frame for getting a servers. I have recently started on a > Disaster Recovery plan that if our building should burn down or servers get > stolen that we would order new ones from Dell, however if the business was > down for a month and a half while we were waiting for servers I would be out > of a job...... Going to have to rethink the DR plan for servers as I guess > getting new ones in a day or two is out of the question > > I wander if I would get faster service if I was an Enterprise size company > instead of an SMB > > Thanks > > Matt > > > > > > > > > > > > > > -- Sherry Abercrombie "Any sufficiently advanced technology is indistinguishable from magic." Arthur C. Clarke ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
