My previous job was a Dell shop. 90% of the time items arrived in a timely manner. But we did experience issues like what you are running into on occasion. A good rep will be working with you on these issues and offering you alternatives. As others have mentioned, if your rep is not responsive, or unwilling to assist, you have options. Go to another rep, or switch to HP or IBM. You should be able to order equivalent HP servers and have them on site in a few days.
Chris Bodnar, MCSE Sr. Systems Engineer Infrastructure Service Delivery Distributed Systems Service Delivery - Intel Services Guardian Life Insurance Company of America Email: christopher_bod...@glic.com Phone: 610-807-6459 Fax: 610-807-6003 _____ From: cbusitl...@gmail.com [mailto:cbusitl...@gmail.com] Sent: Wednesday, January 06, 2010 8:50 AM To: NT System Admin Issues Subject: How long to get a server? So how long does it take to get a server after you order one? I ordered two servers (nothing special) from Dell for a small business that I am supporting. Rep said it would take 7-14 days max to build and would then overnight the servers to me. That was a month and a half ago. We have got 4 notices that the servers have been delayed..... At this point they are 1 month late and we just got another delayed notice. Just checking to see if this is within what you all would consider a acceptable time frame for getting a servers. I have recently started on a Disaster Recovery plan that if our building should burn down or servers get stolen that we would order new ones from Dell, however if the business was down for a month and a half while we were waiting for servers I would be out of a job...... Going to have to rethink the DR plan for servers as I guess getting new ones in a day or two is out of the question I wander if I would get faster service if I was an Enterprise size company instead of an SMB Thanks Matt ----------------------------------------- This message, and any attachments to it, may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are notified that any use, dissemination, distribution, copying, or communication of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by return e-mail and delete the message and any attachments. Thank you. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
