My experience with HP support in the US was a nightmare. You go through all the globe to get a support, starting in India, then going through China and then to Costa Rica. The truth is that Dell support (specially online) is more serious. I can't say the same thing about Dell support in Spain (I lived in the US before) since support is on the phone and they go in circles until they send a techinician on site (and we are big company, in the US I worked for a SMB).
In the SMB in the US, Once we bought apart of our proliants a new Storage All-in-one with SATA drives that was targeted to SMBs. The performance was no good and after troubleshooting they said they had to replace the battery of the RAID card. After replacing it some of the partitions disappeared. It took me days on the phone to get an HP technician (the previous one was just a contractor) and he admitted he had no idea what went wrong. He secretly admitted that HP was buying other companies cheap and re-brand their products (specially for SMB) with no heavy testing before going on production. They gave three firmware upgrades in a few months and still the machine was not stable. Miguel --- El mié, 6/1/10, Sherry Abercrombie <saber...@gmail.com> escribió: > De: Sherry Abercrombie <saber...@gmail.com> > Asunto: Re: How long to get a server? > Para: "NT System Admin Issues" <ntsysadmin@lyris.sunbelt-software.com> > Fecha: miércoles, 6 de enero, 2010 09:13 > Ditto, only time we've ever had > anything like this with HP is when there was a production > delay in a component for the specific server we ordered, and > we were notified by telephone by our HP rep, and given the > option to select something that was available or wait and > given an ETA on how long that would be. > > > Not acceptable at all IMHO. > > On Wed, Jan 6, 2010 at 8:06 AM, > David Mazzaccaro <david.mazzacc...@hudsonhhc.com> > wrote: > > > > > > > HP Proliant shop here, > going on 5+ > years... and always within 7-14 > days. > So, no... given my experience, I would > not consider that > acceptable. > > > > > > From: Erik Goldoff > [mailto:egold...@gmail.com] > > > Sent: Wednesday, January 06, 2010 8:55 AM > To: NT System > Admin Issues > Subject: RE: How long to get a > server? > > > > first I'd have the rep find out > WHY they are delayed ... > maybe one component is constrained, maybe the specific CPU > you ordered is not > available but the next closest is shipping now > ... > > and NO, that is NOT acceptable, if the > rep said 7 to 14 > days, I'd consider that a verbal contract, allowing > some leeway for the market, > but this sounds like false advertising to get your sale > locked in. Are you > married to Dell for servers, or can you also consider HP > Proliants > ? > > Might > be a good time to put virtual servers into your plan ... > ideally you can run > your virtual servers on most any host running Virtual > Server, Hyper V, or VMWare > as long as your new host box is running the same Virtual > Host system > > > Erik > Goldoff > IT > Consultant > Systems, Networks, & Security > ' Security is an ongoing process, not a one > time event ! > ' > > > > > > From: Matt Plahtinsky > [mailto:cbusitl...@gmail.com] > > Sent: Wednesday, January 06, 2010 8:50 > AM > To: NT System Admin Issues > Subject: How long to get a > server? > > > So how long does it take to get a server after > you order one? I > ordered two servers (nothing special) from Dell for a small > business that I am > supporting. Rep said it would take 7-14 days max to build > and would then > overnight the servers to me. That was a month and a half > ago. We > have got 4 notices that the servers have been > delayed..... At this point > they are 1 month late and we just got another delayed > notice. > > Just > checking to see if this is within what you all would > consider a acceptable time > frame for getting a servers. I have recently started on > a Disaster > Recovery plan that if our building should burn down or > servers get stolen that > we would order new ones from Dell, however if the business > was down for a month > and a half while we were waiting for servers I would be out > of a > job...... Going to have to rethink the DR plan for > servers as I > guess getting new ones in a day or two is out of the > question > > I wander if > I would get faster service if I was an Enterprise size > company instead of an > SMB > > Thanks > > Matt > > > > > > > > > > > > > > > > -- > Sherry Abercrombie > > "Any sufficiently advanced technology is > indistinguishable from magic." > Arthur C. Clarke > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
