Wow--that is awfully interesting. We have been ordering from Dell for about 10 years now and for the first time last week, had a shipment messed up too. Ordered two identical servers for a cluster (hmm... ordered just before our holiday break in December) and both arrived last Wednesday. Pretty busy, so I didn't notice right away, but after racking the second one I realized it wasn't exactly the same as the first one. After more investigation, the Service tag didn't match one of the two on the invoice and there were about 4 hardware-related items that were different--they sent us someone else's server.
On the good side, the moment we notified our rep of the problem they were on it. We contacted them Friday afternoon and they got a server ready ASAP. It showed up yesterday with a return shipping label to send the other one back, and the new one is correct. Someone else was probably pretty mad to get an R610 that was way below the specs they had ordered--the server they had sent to use was pretty high end compared to our order. -Bonnie -----Original Message----- From: Kurt Buff [mailto:kurt.b...@gmail.com] Sent: Tuesday, January 26, 2010 4:16 PM To: NT System Admin Issues Subject: Had to share this... So, in early December we ordered a nice little server from a large computer vendor, which shall remain nameless (but whose initials are D.E.L.L). Yesterday we received the shipment - box one of one. It seemed, at roughly 26lbs, a tad lighter than I expected, so I stay in the receiving department and yes, they did. They shipped the rail kit and the CD and all of the packing material, but NO FREAKING SERVER! I can laugh about it - a little bit - because it's not a time-critical piece of equipment, but that's the first time this has happened to me. Anyone else had this happen to them? Our rep is on the case, but that's just wrong... Kurt ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
