Thanks. I'll forward this to myself at home so I can review it. I'm not exactly a novice malware fighter. just a novice at fighting it on Windows 7. J I *really* dislike Windows Vista and Windows 7. It really is a pain the way that Microsoft decided to redesign everything! L
John-AldrichTile-Tools From: Carol Fee [mailto:c...@massbar.org] Sent: Wednesday, February 03, 2010 4:19 PM To: NT System Admin Issues Subject: RE: Windows 7 problem (Home user) And you may need to run more than that. Check out the Major Geeks site - it hasn't failed me yet http://forums.majorgeeks.com/showthread.php?t=35407 CFee From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Wednesday, February 03, 2010 10:28 AM To: NT System Admin Issues Subject: RE: Windows 7 problem (Home user) Yeah, but Vipre Rescure only found one thing and took care of that. I'll run Malware Bytes when I get home tonight, even though it's not able to update, it might find whatever else is in there. John-AldrichTile-Tools From: Carol Fee [mailto:c...@massbar.org] Sent: Wednesday, February 03, 2010 10:00 AM To: NT System Admin Issues Subject: RE: Windows 7 problem (Home user) Sounds like the computer has become infected. CFee From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Wednesday, February 03, 2010 8:48 AM To: NT System Admin Issues Subject: Windows 7 problem (Home user) I am working on a computer for one of my users. It's a brand new HP running Windows 7 Home Premium and I'm having a devil of a time with it. The user complains that it suddenly started taking forever to do anything and that it can't get to the internet any more. I found he'd installed a second antivirus on top of the Norton that it came with (BitDefender, I think it was) which I finally removed after going into safe mode and running the uninstaller that I downloaded and put on a CD. That's another thing - it doesn't recognize my USB Memory stick that I tried to attach to it; at least not in normal mode. It'll show up in Safe Mode, but not normal mode. Also can't get into the Firewall settings, not even to allow a program to bypass the firewall. I've run the latest version of Vipre Rescue and installed Malware Bytes, but I can't update MB because I can't get to the internet. L I've already tried running "netsh winsock reset" and that really didn't help anything either. Any suggestions? This is really only my second Windows 7 machine that I've laid hands on. The first one was a Windows 7 Professional that I installed on a spare box using the Release Candidate that Microsoft let anyone download and install. Thanks! John-AldrichTile-Tools ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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