We had Business Objects, I believe, do this to us too.
-sc From: Kurt Buff [mailto:kurt.b...@gmail.com] Sent: Thursday, February 25, 2010 12:56 AM To: NT System Admin Issues Subject: Re: Rediculous Support Clause Xen plus OpenQRM is beginning to sound very interesting to me... Kurt On Wed, Feb 24, 2010 at 20:59, Kelsey, John <jckel...@drmc.org> wrote: VMWare did the exact same thing to us. We were out of support when we wanted to go to VSphere 4. Had to pay the previous year's support before we could upgrade, essentially paying for an entire year of support that we never used or needed. Highway robbery! ******************************* John C. Kelsey DuBois Regional Medical Center *: 814.375.3073 *: jckel...@drmc.org <mailto:jckel...@drmc.org> ******************************* -----Original Message----- From: Crawford, Scott [mailto:crawfo...@evangel.edu] Sent: Wednesday, February 03, 2010 20:30 To: NT System Admin Issues Subject: RE: Rediculous Support Clause And the ones that tax the system should pay more. Maybe we should make this discussion political :-) What product are we talking about btw? I know VMWare tried to pull this same thing on us. From: Andrew S. Baker [mailto:asbz...@gmail.com] Sent: Wednesday, February 03, 2010 6:28 PM To: NT System Admin Issues Subject: Re: Rediculous Support Clause And for every customer that doesn't need/use support, there are 5 that tax the system. It tends to balance out. -ASB: http://xeesm.com/AndrewBaker Sent from my Verizon Smartphone ________________________________ From: Jeff Johnson <jjohn...@hydraflowusa.com> Date: Wed, 3 Feb 2010 15:24:06 -0800 To: NT System Admin Issues<ntsysadmin@lyris.sunbelt-software.com> Subject: RE: Rediculous Support Clause Unfortunately that may be true, but they have a great product and it is VERY stable. We did not renew our support with them after we had it for 3 years, because we never needed it. Three years later when we wanted to upgrade to a current version, we got hit with 3 years of past support plus the current year and one additional year, even though we never needed a darn thing. Again, it is time to renew, but we have no plans on using the support for another 3+ years. Ugh! Jeff Johnson Systems Administrator 714-773-2600 Office 714-773-6351 Fax From: Gary Whitten [mailto:li...@undiscoveredworlds.com] Sent: Wednesday, February 03, 2010 3:14 PM To: NT System Admin Issues Subject: RE: Rediculous Support Clause Sounds like 'We have you where we want you so we can dictate terms'. I don't understand why you think it wouldn't be legal as nothing says they have to reinstate you at all. Playing Devil's Advocate here, it's highly likely that if you're in a position to need to be reinstated, it's because something has gone wrong and is likely to be expensive for them. ________________________________ From: Jeff Johnson [mailto:jjohn...@hydraflowusa.com] Sent: Wednesday, February 03, 2010 5:59 PM To: NT System Admin Issues Subject: OT: Rediculous Support Clause Here is a clause in an agreement that I have never understood nor agreed with. I am curious if it is even legal??? In the event You desire support to be reinstated following expiration, You agree: 1) to pay a reinstatement fee equal to the current annual support fee and any unpaid support fees from the date of expiration to the date of reinstatement; and 2) to pay for at least one additional year of support services from the date of reinstatement. Jeff Johnson Systems Administrator 714-773-2600 Office 714-773-6351 Fax This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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