I'd approach it from the following angle: Tell them you are more than happy to support any device that will help them increase revenue and/or lower operating costs, and have them fill out a business case for the device so that it can be properly supported. (Provide them with a business case template in case they lack one).
Then, prep your own case for necessary support -- one device for your team, plus some training on it. Begin to build a case for an additional support resource, so that you can make that request at the appropriate time. After all, this is a business problem, not a technology one. -ASB: http://XeeSM.com/AndrewBaker On Tue, Apr 20, 2010 at 2:44 PM, Raper, Jonathan - Eagle < jra...@eaglemds.com> wrote: > Ok, I need some insight/thoughts/suggestions...especially if any of you > have come up against this. > > I have a pure Windows & Cisco environment, W2k3 AD, 802.11n with 802.1x > authentication (we don't support 802.11b, and 802.11g is on the way out the > door). All desktops are XP, with a small handful of 2000 Pro boxes left out > in the field. We've never supported Vista or Apple-anything on our network, > and pulled the last 9x box off of our network years ago. We're close to > getting rid of all of the 2000 clients off, and we're starting to look at > Windows 7. We're multi-specialty, multi-location, physician-owned healthcare > provider, which means HIPAA is of significant concern. Not much else > applies, since we're not publicly traded (aside from common sense and the > law in general). We have about 425 employees and around 65 physicians (most > of the physicians are shareholders). > > I've done a good job of keeping the iPod touch and iPhone users off of the > network thus far, because we simply don't have the people in house to be > able to support any more devices. > > Enter the iPad, Apple's answer to the Tablet PC. > > We now have physicians who are starting to ask for iPad access on the > network. I'm not sure why, but I suppose because they think it will be so > much better than the Lenovo X200 Tablet PCs that we JUST bought them for use > with our EMR system. We do not yet have a functional wireless guest network. > > I've tried connecting a 64 Gig iPod touch to our wireless network to no > avail, and then discovered that apparently the iPod touch doesn't like > hidden networks. I'm not about to start broadcasting my SSID... this gives > me pause about even considering an iPad, not to mention that I wouldn't be > able to control the machine or authenticate the machine against the network. > > Anyway, do any of you have any arguments for or against allowing the > iPad/iPod/iPhone, both from a support standpoint and a security standpoint? > > Thanks in advance, > > > Jonathan L. Raper, A+, MCSA, MCSE > Technology Coordinator > Eagle Physicians & Associates, PA > jra...@eaglemds.com > www.eaglemds.com > > > > Any medical information contained in this electronic message is > CONFIDENTIAL and privileged. It is unlawful for unauthorized persons to > view, copy, disclose, or disseminate CONFIDENTIAL information. This > electronic message may contain information that is confidential and/or > legally privileged. It is intended only for the use of the individual(s) > and/or entity named as recipients in the message. If you are not an intended > recipient of this message, please notify the sender immediately and delete > this material from your computer. Do not deliver, distribute or copy this > message, and do not disclose its contents or take any action in reliance on > the information that it contains. > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
