Not sure if it's a downward trend or just way-too-much-MS in our shops. You look up an error and you get 1000 hits, or you go to eventid, and you get 50 things it could be. Our contract gives us unlimited email tickets with MS, so now I just open up tickets. I've had MS dial in for 6-8 hours trying to solve a problem, and they're supposed to know their own products. We've had premium support people looking at things and wondering why the heck we're logging certain errors. We've had eventlogs full of errors, and have MS tell us "don't worry about it".
So now it's gotten to the point where we just say screw it and don't put too much effort into trying to fix problems. We just open tickets. Our desktop people don't have all day to screw around troubleshooting problems thoroughly anymore either. Image and move on. My son is at a small engineering college. Every student has a school-issued tablet. Their IT staff is just a couple of people. You have a problem, they put in a new HD. They don't really have time to do a lot of troubleshooting. From: Andrew S. Baker [mailto:asbz...@gmail.com] Sent: Monday, May 31, 2010 9:45 AM To: NT System Admin Issues Subject: Re: Applicability of the OSI model (was: Big Changes) Not likely. Besides, have you not noticed a downward trend in skill levels across the board? We're just not making IT professionals like we used to... -ASB: http://XeeSM.com/AndrewBaker Sent from my Motorola Droid On May 31, 2010 12:31 PM, "Jonathan Link" <jonathan.l...@gmail.com> wrote: Sorry, I forgot my smileys. However, though my resposne was sort of tongue in cheek, it sort of wasn't. If you're responsible for maintaining systems developed internally, I would hope you have some involvement with those hiring decisions, such as being part of the interview process and assessing potential candidates a score. While it may be the hiring manager's final say, at least you give yourself the opportunity for the inevitable "I told you so." On Mon, May 31, 2010 at 12:23 PM, Erik Goldoff <egold...@gmail.com> wrote: > > With all due r... ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
