We experienced the exact same issue and only with Office 2010 32-bit (Outlook, Project and PowerPoint). We are running Windows 7 x64 on Dell Latitude E6510's with a Broadcom Bluetooth adapter. Most up-to-date drivers, patches, etc. We have 75 computers running on the same hardware and same drivers (same system image) with Office 2007 but only the 13 users who are on Office 2010 32-bit are experiencing issues reliably. I don't know the logic (be it the driver or Office) but the addon 'Send to Bluetooth' was present in the problem applications and disabling that one addon resolves the issue. The addon references a DLL written by Broadcom and I've been disabling this addon as part of our Office 2010 rollout. Use of the addon functionality is not required, just that it be loaded on startup for the Office application.
The most reproducible scenarios were on application exit after opening some documents and using 'Send using Email' broke every time. I only ever noticed it on older document formats but I didn't keep a strict tally to say definitively. The common issues were: * Crash on application exit (Excel, PowerPoint, Project) * Crash on application startup (PowerPoint) * Crash during use (Outlook) * When the "Send using Email" option was used from Word or Excel the Outlook Compose window would be left in an inconsistent state after composing the message and clicking the Send button o The window did not close automatically after sending o Clicking send again would cause the window to be closed automatically but would also send a second message o Some tabs on the ribbon would change names or become empty while the window after clicking send the first time o The window appears to shift between a Compose view and the view seen when you open a message in a window (not viewing it in the reading pane) after clicking send the first time. I did not notice or look to see if the issues occurred more or less frequently when the actual Bluetooth hardware was disabled as this isn't something we plan to control for all of our users (aka disabling this hardware vs. disabling this addon we didn't ask for). We've had sporadic issues with this addon in the past but nothing frequent enough to warrant an investigation. I've got a vbscript and kix script disabling these. If anyone needs them hit me up off list. Good luck, Joe Tinney From: James Rankin [mailto:kz2...@googlemail.com] Sent: Tuesday, April 19, 2011 7:51 AM To: NT System Admin Issues Subject: Re: Win7 x64, Office 2003 and blu-tooth Did for me On 19 April 2011 04:28, Ken Schaefer <k...@adopenstatic.com<mailto:k...@adopenstatic.com>> wrote: Is there an Office Addon installed by the BT software? If so, try disabling it? -----Original Message----- From: Kurt Buff [mailto:kurt.b...@gmail.com<mailto:kurt.b...@gmail.com>] Sent: Tuesday, 19 April 2011 10:05 AM To: NT System Admin Issues Subject: Re: Win7 x64, Office 2003 and blu-tooth Just having BT hardware enabled seems to bring on the problem. Turn it off, and things get better. As far as we can tell, the files are not being transferred via BT. The issue seems mostly to revolve around printing - if you open a document and try to print it, it says you have no printers installed, among other oddities. Kurt On Mon, Apr 18, 2011 at 18:04, Steven M. Caesare <scaes...@caesare.com<mailto:scaes...@caesare.com>> wrote: > Docs xferred via BT? > > Or just having BT enabled hardware with the OS recognizing causes problems? > With Office 2003, or with Office 2K3 _documents_, as you specified? > > -sc > > -----Original Message----- > From: Kurt Buff [mailto:kurt.b...@gmail.com<mailto:kurt.b...@gmail.com>] > Sent: Monday, April 18, 2011 8:44 PM > To: NT System Admin Issues > Subject: Win7 x64, Office 2003 and blu-tooth > > All, > > We're pushing out Win7 x64 on new Dell laptops, and we don't yet have word > from our corporate overlords regarding our EA, so we can't yet start in on > Office 2010, except in limited cases. > > What we're seeing is that blu-tooth causes major headaches with Office > 2003 documents - that is, we have document corruption and especially printing > problems. > > I don't know how my minion found this link, but has anyone else run into > this? If so, what are you doing about it? > > Kurt > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ > <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to > listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ > <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to > listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> > with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe ntsysadmin -- "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' 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