This. And then see what they come back with. Why not give it a shot?
-----Original Message----- From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Monday, May 02, 2011 4:20 PM To: NT System Admin Issues Subject: RE: Docuteam Hmm... maybe I oughta add a clause *requiring* on-site within 4 hours. :D From: Jonathan Link [mailto:jonathan.l...@gmail.com] Sent: Monday, May 02, 2011 4:14 PM To: NT System Admin Issues Subject: Re: Docuteam +1 They can respond to your piddly requests really fast, and then your major outages slowly and still maintain that their average response time is within 4 hours. On Mon, May 2, 2011 at 4:11 PM, Sean Martin <seanmarti...@gmail.com> wrote: Actually, not only does that not indicate "on-site", it also does not hold them to a specific response time. - Sean On May 2, 2011, at 4:04 PM, "John Aldrich" <jaldr...@blueridgecarpet.com> wrote: > "DocuTeam guarantees that DocuTeam certified field service engineers will > respond to your emergency service calls, placed to our dispatch department, > within an average four hours, exclusing IT Related service calls..." That > would seem to indicate "4-hour on-site" > > > > > -----Original Message----- > From: David Mazzaccaro [mailto:david.mazzacc...@hudsonmobility.com] > Sent: Monday, May 02, 2011 3:45 PM > To: NT System Admin Issues > Subject: RE: Docuteam > > I can tell you that I've switched to a "cheaper" copy company, and the > service went down the toilet. > More important than getting the cost in writing, is getting the service > terms in writing. > A 4 hour "onsite" vs 4 hour "response" statement is a BIG difference. > > > > -----Original Message----- > From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] > Sent: Monday, May 02, 2011 3:22 PM > To: NT System Admin Issues > Subject: RE: Docuteam > > Yeah... honestly I don't know how they can make money, but it seems to be > there in black & white... *shrug* > > > From: Jonathan Link [mailto:jonathan.l...@gmail.com] > Sent: Monday, May 02, 2011 3:03 PM > To: NT System Admin Issues > Subject: Re: Docuteam > > If it's too good to be true... > > > > > On Mon, May 2, 2011 at 2:58 PM, John Aldrich <jaldr...@blueridgecarpet.com> > wrote: > Which is why I was asking if someone in this group had ever used them. :D > > > > > -----Original Message----- > From: David Mazzaccaro [mailto:david.mazzacc...@hudsonmobility.com] > Sent: Monday, May 02, 2011 2:44 PM > To: NT System Admin Issues > Subject: RE: Docuteam > > Yup, it is all about the service. > But of course you won't really know that until you switch and try to > hold them to their agreement. > > > > -----Original Message----- > From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] > Sent: Monday, May 02, 2011 2:40 PM > To: NT System Admin Issues > Subject: OT: Docuteam > > Anyone in the Atlanta area have any experience with Docuteam? They're > offering to buy out our leases on our copiers and printers and save us > money > at the same time. Just wondering... it seems too good to be true, but > the > money is there in black & white. Anyone have any experience working with > Docuteam? Any "gotchas" that I should be aware of that would make us > want to > stay with our current copier/printer vendor? I'm thinking more on the > lines > of service quality as the discussion here has pretty much been "the > hardware > all pretty much just works...you need to worry about service." > > So far, our service with our existing vendor has been pretty good, they > just > can't save us as much money as Docuteam. > > Thanks! > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > > . > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > > > . > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin . ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
