Sure, hope for the best, plan for the worst. Let's just say that everything written about this so far is setting off all my alarm bells to stay away. I don't mind getting a good deal, but I find comfort in knowing why I'm getting a good deal. If I don't understand the why's then it is more than likely that any understanding I develop at a later date will be exponentially more expensive.
On Tue, May 3, 2011 at 11:31 AM, Robert LeBlanc <robert.lebl...@aanmpc.com>wrote: > Yes I agree….unfortunately you just have to hope that they do not operate > that way. > > > > *From:* Jonathan Link [mailto:jonathan.l...@gmail.com] > *Sent:* Tuesday, May 03, 2011 09:27 AM > > *To:* NT System Admin Issues > *Subject:* Re: Docuteam > > > > I'm less of a fan of this, unless you get the full customer list somehow. > > > > I had an experience where a company was giving references out, but didn't > disclose that their references were all owned by the same party. It wasn't > in the copier industry, but it's still something that sticks in my mind as > being easily subject to manipulation by the vendor. > > > > > > On Tue, May 3, 2011 at 11:23 AM, Robert LeBlanc <robert.lebl...@aanmpc.com> > wrote: > > Also ask for a list of current users or references talk to them about the > service. > > > -----Original Message----- > From: Roger Wright [mailto:rhw...@gmail.com] > Sent: Tuesday, May 03, 2011 09:21 AM > To: NT System Admin Issues > Subject: Re: Docuteam > > If you feel comfortable with that then go with it. But sometimes > contracts aren't worth the paper they're printed on. > > As we've all said, the service the company provides is what you'll be > paying for, one way or another. And if your current provider isn't > providing then it's probably a good idea to make a change. > > > Roger Wright > ___ > > I'm out of bed and dressed... what more do you want? > > > > > > On Tue, May 3, 2011 at 11:03 AM, John Aldrich > <jaldr...@blueridgecarpet.com> wrote: > > I checked with the sales rep. According to him, It's intended to mean > > "on-site" and he said I can add that to the contract, initial it and he'd > > initial it as well to make it part of the contract. IANAL, but it seems > > reasonable to believe that if both parties initial it, it has the force > of > > the contract. > > > > > > > > -----Original Message----- > > From: Gary Slinger [mailto:gary.slin...@gmail.com] > > Sent: Monday, May 02, 2011 5:14 PM > > To: NT System Admin Issues > > Subject: Re: Docuteam > > > > Maybe you "oughta" consult a lawyer, or a more experienced contracts > person, > > before you try any such thing. > > > > -----Original Message----- > > From: "John Aldrich" <jaldr...@blueridgecarpet.com> > > Date: Mon, 2 May 2011 16:19:40 > > To: NT System Admin Issues<ntsysadmin@lyris.sunbelt-software.com> > > Reply-To: "NT System Admin Issues" < > ntsysadmin@lyris.sunbelt-software.com> > > Subject: RE: Docuteam > > > > Hmm... maybe I oughta add a clause *requiring* on-site within 4 hours. :D > > > > > > > > From: Jonathan Link [mailto:jonathan.l...@gmail.com] > > Sent: Monday, May 02, 2011 4:14 PM > > To: NT System Admin Issues > > Subject: Re: Docuteam > > > > +1 > > They can respond to your piddly requests really fast, and then your major > > outages slowly and still maintain that their average response time is > within > > 4 hours. > > On Mon, May 2, 2011 at 4:11 PM, Sean Martin <seanmarti...@gmail.com> > wrote: > > Actually, not only does that not indicate "on-site", it also does not > hold > > them to a specific response time. > > > > - Sean > > > > > > > > On May 2, 2011, at 4:04 PM, "John Aldrich" <jaldr...@blueridgecarpet.com > > > > wrote: > > > >> "DocuTeam guarantees that DocuTeam certified field service engineers > will > >> respond to your emergency service calls, placed to our dispatch > > department, > >> within an average four hours, exclusing IT Related service calls..." > That > >> would seem to indicate "4-hour on-site" > >> > >> > >> > >> > >> -----Original Message----- > >> From: David Mazzaccaro [mailto:david.mazzacc...@hudsonmobility.com] > >> Sent: Monday, May 02, 2011 3:45 PM > >> To: NT System Admin Issues > >> Subject: RE: Docuteam > >> > >> I can tell you that I've switched to a "cheaper" copy company, and the > >> service went down the toilet. > >> More important than getting the cost in writing, is getting the service > >> terms in writing. > >> A 4 hour "onsite" vs 4 hour "response" statement is a BIG difference. > >> > >> > >> > >> -----Original Message----- > >> From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] > >> Sent: Monday, May 02, 2011 3:22 PM > >> To: NT System Admin Issues > >> Subject: RE: Docuteam > >> > >> Yeah... honestly I don't know how they can make money, but it seems to > be > >> there in black & white... *shrug* > >> > >> > >> From: Jonathan Link [mailto:jonathan.l...@gmail.com] > >> Sent: Monday, May 02, 2011 3:03 PM > >> To: NT System Admin Issues > >> Subject: Re: Docuteam > >> > >> If it's too good to be true... > >> > >> > >> > >> > >> On Mon, May 2, 2011 at 2:58 PM, John Aldrich > > <jaldr...@blueridgecarpet.com> > >> wrote: > >> Which is why I was asking if someone in this group had ever used them. > :D > >> > >> > >> > >> > >> -----Original Message----- > >> From: David Mazzaccaro [mailto:david.mazzacc...@hudsonmobility.com] > >> Sent: Monday, May 02, 2011 2:44 PM > >> To: NT System Admin Issues > >> Subject: RE: Docuteam > >> > >> Yup, it is all about the service. > >> But of course you won't really know that until you switch and try to > >> hold them to their agreement. > >> > >> > >> > >> -----Original Message----- > >> From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] > >> Sent: Monday, May 02, 2011 2:40 PM > >> To: NT System Admin Issues > >> Subject: OT: Docuteam > >> > >> Anyone in the Atlanta area have any experience with Docuteam? They're > >> offering to buy out our leases on our copiers and printers and save us > >> money > >> at the same time. Just wondering... it seems too good to be true, but > >> the > >> money is there in black & white. Anyone have any experience working with > >> Docuteam? Any "gotchas" that I should be aware of that would make us > >> want to > >> stay with our current copier/printer vendor? I'm thinking more on the > >> lines > >> of service quality as the discussion here has pretty much been "the > >> hardware > >> all pretty much just works...you need to worry about service." > >> > >> So far, our service with our existing vendor has been pretty good, they > >> just > >> can't save us as much money as Docuteam. > >> > >> Thanks! > >> > >> > >> > >> > >> > >> > >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > >> > >> --- > >> To manage subscriptions click here: > >> http://lyris.sunbelt-software.com/read/my_forums/ > >> or send an email to listmana...@lyris.sunbeltsoftware.com > >> with the body: unsubscribe ntsysadmin > >> > >> . > >> > >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > >> > >> --- > >> To manage subscriptions click here: > >> http://lyris.sunbelt-software.com/read/my_forums/ > >> or send an email to listmana...@lyris.sunbeltsoftware.com > >> with the body: unsubscribe ntsysadmin > >> > >> > >> > >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > >> > >> --- > >> To manage subscriptions click here: > >> http://lyris.sunbelt-software.com/read/my_forums/ > >> or send an email to listmana...@lyris.sunbeltsoftware.com > >> with the body: unsubscribe ntsysadmin > >> > >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > >> > >> --- > >> To manage subscriptions click here: > >> http://lyris.sunbelt-software.com/read/my_forums/ > >> or send an email to listmana...@lyris.sunbeltsoftware.com > >> with the body: unsubscribe ntsysadmin > >> > >> > >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > >> > >> --- > >> To manage subscriptions click here: > >> http://lyris.sunbelt-software.com/read/my_forums/ > >> or send an email to listmana...@lyris.sunbeltsoftware.com > >> with the body: unsubscribe ntsysadmin > >> > >> > >> . > >> > >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > >> > >> --- > >> To manage subscriptions click here: > >> http://lyris.sunbelt-software.com/read/my_forums/ > >> or send an email to listmana...@lyris.sunbeltsoftware.com > >> with the body: unsubscribe ntsysadmin > >> > >> > >> > >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > >> > >> --- > >> To manage subscriptions click here: > > http://lyris.sunbelt-software.com/read/my_forums/ > >> or send an email to listmana...@lyris.sunbeltsoftware.com > >> with the body: unsubscribe ntsysadmin > >> > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > --- > > To manage subscriptions click here: > > http://lyris.sunbelt-software.com/read/my_forums/ > > or send an email to listmana...@lyris.sunbeltsoftware.com > > with the body: unsubscribe ntsysadmin > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > --- > > To manage subscriptions click here: > > http://lyris.sunbelt-software.com/read/my_forums/ > > or send an email to listmana...@lyris.sunbeltsoftware.com > > with the body: unsubscribe ntsysadmin > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > --- > > To manage subscriptions click here: > > http://lyris.sunbelt-software.com/read/my_forums/ > > or send an email to listmana...@lyris.sunbeltsoftware.com > > with the body: unsubscribe ntsysadmin > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > --- > > To manage subscriptions click here: > > http://lyris.sunbelt-software.com/read/my_forums/ > > or send an email to listmana...@lyris.sunbeltsoftware.com > > with the body: unsubscribe ntsysadmin > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > --- > > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > > or send an email to listmana...@lyris.sunbeltsoftware.com > > with the body: unsubscribe ntsysadmin > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
