Also ask for a list of current users or references talk to them about the service.
-----Original Message----- From: Roger Wright [mailto:rhw...@gmail.com] Sent: Tuesday, May 03, 2011 09:21 AM To: NT System Admin Issues Subject: Re: Docuteam If you feel comfortable with that then go with it. But sometimes contracts aren't worth the paper they're printed on. As we've all said, the service the company provides is what you'll be paying for, one way or another. And if your current provider isn't providing then it's probably a good idea to make a change. Roger Wright ___ I'm out of bed and dressed... what more do you want? On Tue, May 3, 2011 at 11:03 AM, John Aldrich <jaldr...@blueridgecarpet.com> wrote: > I checked with the sales rep. According to him, It's intended to mean > "on-site" and he said I can add that to the contract, initial it and he'd > initial it as well to make it part of the contract. IANAL, but it seems > reasonable to believe that if both parties initial it, it has the force of > the contract. > > > > -----Original Message----- > From: Gary Slinger [mailto:gary.slin...@gmail.com] > Sent: Monday, May 02, 2011 5:14 PM > To: NT System Admin Issues > Subject: Re: Docuteam > > Maybe you "oughta" consult a lawyer, or a more experienced contracts person, > before you try any such thing. > > -----Original Message----- > From: "John Aldrich" <jaldr...@blueridgecarpet.com> > Date: Mon, 2 May 2011 16:19:40 > To: NT System Admin Issues<ntsysadmin@lyris.sunbelt-software.com> > Reply-To: "NT System Admin Issues" <ntsysadmin@lyris.sunbelt-software.com> > Subject: RE: Docuteam > > Hmm... maybe I oughta add a clause *requiring* on-site within 4 hours. :D > > > > From: Jonathan Link [mailto:jonathan.l...@gmail.com] > Sent: Monday, May 02, 2011 4:14 PM > To: NT System Admin Issues > Subject: Re: Docuteam > > +1 > They can respond to your piddly requests really fast, and then your major > outages slowly and still maintain that their average response time is within > 4 hours. > On Mon, May 2, 2011 at 4:11 PM, Sean Martin <seanmarti...@gmail.com> wrote: > Actually, not only does that not indicate "on-site", it also does not hold > them to a specific response time. > > - Sean > > > > On May 2, 2011, at 4:04 PM, "John Aldrich" <jaldr...@blueridgecarpet.com> > wrote: > >> "DocuTeam guarantees that DocuTeam certified field service engineers will >> respond to your emergency service calls, placed to our dispatch > department, >> within an average four hours, exclusing IT Related service calls..." That >> would seem to indicate "4-hour on-site" >> >> >> >> >> -----Original Message----- >> From: David Mazzaccaro [mailto:david.mazzacc...@hudsonmobility.com] >> Sent: Monday, May 02, 2011 3:45 PM >> To: NT System Admin Issues >> Subject: RE: Docuteam >> >> I can tell you that I've switched to a "cheaper" copy company, and the >> service went down the toilet. >> More important than getting the cost in writing, is getting the service >> terms in writing. >> A 4 hour "onsite" vs 4 hour "response" statement is a BIG difference. >> >> >> >> -----Original Message----- >> From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] >> Sent: Monday, May 02, 2011 3:22 PM >> To: NT System Admin Issues >> Subject: RE: Docuteam >> >> Yeah... honestly I don't know how they can make money, but it seems to be >> there in black & white... *shrug* >> >> >> From: Jonathan Link [mailto:jonathan.l...@gmail.com] >> Sent: Monday, May 02, 2011 3:03 PM >> To: NT System Admin Issues >> Subject: Re: Docuteam >> >> If it's too good to be true... >> >> >> >> >> On Mon, May 2, 2011 at 2:58 PM, John Aldrich > <jaldr...@blueridgecarpet.com> >> wrote: >> Which is why I was asking if someone in this group had ever used them. :D >> >> >> >> >> -----Original Message----- >> From: David Mazzaccaro [mailto:david.mazzacc...@hudsonmobility.com] >> Sent: Monday, May 02, 2011 2:44 PM >> To: NT System Admin Issues >> Subject: RE: Docuteam >> >> Yup, it is all about the service. >> But of course you won't really know that until you switch and try to >> hold them to their agreement. >> >> >> >> -----Original Message----- >> From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] >> Sent: Monday, May 02, 2011 2:40 PM >> To: NT System Admin Issues >> Subject: OT: Docuteam >> >> Anyone in the Atlanta area have any experience with Docuteam? They're >> offering to buy out our leases on our copiers and printers and save us >> money >> at the same time. Just wondering... it seems too good to be true, but >> the >> money is there in black & white. Anyone have any experience working with >> Docuteam? Any "gotchas" that I should be aware of that would make us >> want to >> stay with our current copier/printer vendor? I'm thinking more on the >> lines >> of service quality as the discussion here has pretty much been "the >> hardware >> all pretty much just works...you need to worry about service." >> >> So far, our service with our existing vendor has been pretty good, they >> just >> can't save us as much money as Docuteam. >> >> Thanks! >> >> >> >> >> >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to listmana...@lyris.sunbeltsoftware.com >> with the body: unsubscribe ntsysadmin >> >> . >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to listmana...@lyris.sunbeltsoftware.com >> with the body: unsubscribe ntsysadmin >> >> >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to listmana...@lyris.sunbeltsoftware.com >> with the body: unsubscribe ntsysadmin >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to listmana...@lyris.sunbeltsoftware.com >> with the body: unsubscribe ntsysadmin >> >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to listmana...@lyris.sunbeltsoftware.com >> with the body: unsubscribe ntsysadmin >> >> >> . >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to listmana...@lyris.sunbeltsoftware.com >> with the body: unsubscribe ntsysadmin >> >> >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to listmana...@lyris.sunbeltsoftware.com >> with the body: unsubscribe ntsysadmin >> > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
