We allow home/remote work via our Citrix systems. Many staff have agency laptops they take with them, and we lock them down so they cannot make configuration changes. For users who access Citrix via home computers, we have a disclaimer as to what versions of browsers and which browsers, and operating systems we support. We will also assist with the client install using GoToAssist, but if there are issues that conflict with our disclaimer, we inform the user we cannot assist. Some may complain, but our policy is to spend time on agency owned devices, and we always have a support backlog. It's easiest to provide equipment. Users have all sorts of crap on their PCs that can cause issues. We have a number of laptops here in our department that we reserve for check-out for users who are already not assigned a laptop. There is no way you can account for all the things user could do or install on their personal devices. Tom
Tom Miller Engineer, Information Technology Hampton-Newport News Community Services Board 757-788-0528 >>> "Robert Jackson" <r...@walkermartyn.co.uk>05/12/11 1:56 AM >>> <o:p></o:p> <o:p> </o:p> We have a number of home workers who have remote access capability based around Oracles Secure Global Desktop (a Tarantella WebTop derivative) and RSA SecurID token technology. The setup is ideal: we give the users a SecurID token and they use their own home broadband connection and hardware (PC/Laptop) to access the company systems.<o:p></o:p> <o:p> </o:p> However we had a scenario over last weekend whereby one home worker decided to upgrade to Internet Explorer 9 and yes youve guessed it Oracles Secure Global Desktop stopped working due to Java issues. Ive now been asked to come up with a cost effective contingency plan should such a situation arise again. My initial thoughts would be to get the users to use Firefox or Safari instead of IE. Although I dont think you can force users to use something they may be do not want to, especially as it their own personal kit.<o:p></o:p> <o:p> </o:p> So, it brings me to the question of how do other people/businesses deal with the whole home worker scenario, especially when faced with hardware issues or software upgrades gone bad? <o:p></o:p> <o:p> </o:p> <o:p> </o:p> <o:p> </o:p> <o:p> </o:p> Regards,<o:p></o:p> Rab.<o:p></o:p> =============================================================<o:p></o:p> Robert Jackson Phone: +44 (0) 141 332 7999<o:p></o:p> IT Manager Fax: +44 (0) 141 331 2820<o:p></o:p> Walker Martyn Ltd<o:p></o:p> r...@walkermartyn.co.uk<o:p></o:p> http://www.walkermartyn.co.uk<o:p></o:p> =============================================================<o:p></o:p> <o:p> </o:p> ************************************************************************ The information in this internet E-mail is confidential and is intended solely for the addressee. Access, copying or re-use of information in it by anyone else is unauthorised. Any views or opinions presented are solely those of the author and do not necessarily represent those of Walker Martyn Ltd or any of its affiliates. If you are not the intended recipient please contact administra...@walkermartyn.co.uk. Walker Martyn Ltd, company number SC197533. Company is registered in Scotland and has its registered office at 1 Park Circus Place, Glasgow G3 6AH, UK. **************************************************************** <A title=gfidisc.walkermartyn.co.uk href="#"> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin Confidentiality Notice: This e-mail message, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
