Thanks James. I have used Spiceworks before and wasn't massively impressed with the Helpdesk side of things although the rest of it was pretty good. Luckily we are a non-profit charity so I'll have a look at Microsoft's SCSM and see what they have to offer!
Many thanks. From: James Rankin [mailto:kz2...@googlemail.com] Sent: 25 May 2011 10:22 To: NT System Admin Issues Subject: Re: Helpdesk software I swear by Microsoft's SCSM offering.....but it won't be cheap, unless you are a non-profit / charitable organisation and SCSM comes under their discount rules. I seem to remember SpiceWorks has a helpdesk side to it On 25 May 2011 10:18, Mark Robinson <mark.robin...@cips.org> wrote: Hi all, I am currently going through a make v buy exercise on incident logging / helpdesk software to ascertain which will be the most cost-effective. Are there any recommendations for a cheap helpdesk solution that will enable users to log calls via a web browser interface, will allow assignation of calls to various different resources i.e. Support Analysts and will also allow the setting up of SLA's and reporting of performance against those SLA's? Many thanks, Mark IMPORTANT INFORMATION Internet communications are not secure and therefore CIPS does not accept legal responsibility for the contents of any e-mail message sent via this medium. The content of any e-mail communication is the view of the individual and CIPS does not accept legal liability for the contents. Although this message and any attachments are believed to be free of virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by CIPS for any loss or damage in any way arising from its use. -- Scanned by iCritical. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question." IMPORTANT: The information in this email is CONFIDENTIAL. If its contents are disclosed in any way my lawyers will swoop down from black helicopters like Seal Team Six and drag you away with a black bag over your head. They will then take you to a secret prison and make you fight to the death with other people who dared to share this email. You will be given a large bowie knife and a supply of methamphetamines while I watch the said deathmatch and wager vast sums of money on who will be the winner. If the fight becomes boring or there is a stalemate, I will release rabid dogs and my two-stone cat into the arena to liven things up a bit. If these animals become in any way docile, I will squirt them with water pistols until they become a bit more temperamental. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- Scanned by iCritical. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
