Did you evaluate this against System Center Service Manager? (I just requested a quote from Ilient - it looks slick.)
Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: Kennedy, Jim [mailto:kennedy...@elyriaschools.org] Sent: Wednesday, May 25, 2011 8:18 AM To: NT System Admin Issues Subject: RE: Helpdesk software Sysaid http://www.ilient.com/ We just got done testing a bunch of them, and this one blew them all away. Implementation has been a dream. The company is awesome to work with too, got a question...just hit their live chat and you get real answers and help instantly. From: Mark Robinson [mailto:mark.robin...@cips.org] Sent: Wednesday, May 25, 2011 5:18 AM To: NT System Admin Issues Subject: Helpdesk software Hi all, I am currently going through a make v buy exercise on incident logging / helpdesk software to ascertain which will be the most cost-effective. Are there any recommendations for a cheap helpdesk solution that will enable users to log calls via a web browser interface, will allow assignation of calls to various different resources i.e. Support Analysts and will also allow the setting up of SLA's and reporting of performance against those SLA's? Many thanks, Mark IMPORTANT INFORMATION Internet communications are not secure and therefore CIPS does not accept legal responsibility for the contents of any e-mail message sent via this medium. The content of any e-mail communication is the view of the individual and CIPS does not accept legal liability for the contents. Although this message and any attachments are believed to be free of virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by CIPS for any loss or damage in any way arising from its use. -- Scanned by iCritical. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
