Thanks Tobie I will add t to the list for review!
From: Tobie Fysh [mailto:tobie.f...@freebridge.org.uk] Sent: 25 May 2011 10:59 To: NT System Admin Issues Subject: RE: Helpdesk software http://www.manageengine.com/help-desk-software.html We have 6 technicians and over 10k calls in it for the last 4 years Tobie From: Mark Robinson [mailto:mark.robin...@cips.org] Sent: 25 May 2011 10:18 To: NT System Admin Issues Subject: Helpdesk software Hi all, I am currently going through a make v buy exercise on incident logging / helpdesk software to ascertain which will be the most cost-effective. Are there any recommendations for a cheap helpdesk solution that will enable users to log calls via a web browser interface, will allow assignation of calls to various different resources i.e. Support Analysts and will also allow the setting up of SLA's and reporting of performance against those SLA's? Many thanks, Mark IMPORTANT INFORMATION Internet communications are not secure and therefore CIPS does not accept legal responsibility for the contents of any e-mail message sent via this medium. The content of any e-mail communication is the view of the individual and CIPS does not accept legal liability for the contents. Although this message and any attachments are believed to be free of virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by CIPS for any loss or damage in any way arising from its use. -- Scanned by iCritical. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ________________________________ This message has been scanned by MimeCast on behalf of Freebridge Community Housing and found to be free of viruses and not SPAM. If you have any concerns about the message contents please contact the ICT ServiceDesk. ________________________________ <http://www.freebridge.org.uk> <http://twitter.com/Freebridge> <http://www.facebook.com/pages/Kings-Lynn-United-Kingdom/Freebridge-Comm unity-Housing/192690183387?v=box_3> This e-mail (including any attachments), is confidential and intended only for the use of the addressee(s). It may contain information covered by legal, professional or other privilege. If you are not an addressee, please inform the sender immediately and destroy this e-mail. Do not copy, use or disclose this e-mail. E-mail transmission cannot be guaranteed to be secure or error free. The sender does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard copy version. Freebridge Community Housing Ltd is a Charitable Industrial and Provident Society - Reg No IP29744R Registered with the Housing Corporation - No L4463. VAT Registration Number 860762121 Freebridge Community Housing, Juniper House, Austin Street, Kings Lynn, Norfolk PE30 1DZ ________________________________ This email message has been scanned for viruses by Mimecast. Mimecast delivers a complete managed email solution from a single web based platform. For more information please visit http://www.mimecast.com ________________________________ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- Scanned by iCritical. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
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