Have you cleared his Internet cache, have you checked the hard drive for space and fragmentation, and have you checked that they did not just delete an installed file instead of removing it? I always try looking at the simple things and go from there where possible. It does sound like an infection and you did not do a full reinstall so it is possible you still have something left like a keystroke logger or maybe a backdoor on the system. I would look at all the possiblities not just the most likely in this case. It maybe the system drive is full or that the hardware is failing. You also at this point need to be looking at the network traffic that is passing into and out of the system. If there is limited or no traffic it could indicate a failing hardware or a need to reinstall the sockets. If all else fails try reinstalling from known good and go from there.
Jon On Tue, Jul 5, 2011 at 10:08 PM, John Aldrich <jaldr...@blueridgecarpet.com>wrote: > One of my former co-workers asked me to look at his computer awhile back. I > cleaned a piece of malware off it and he was happy. A few weeks back he > called me and said it was acting strange again, so i took a look at it and > ran the usual tests (malware bytes, Vipre Rescue) and nothing was found. I > ran the "autoruns" and found a few "suspicious" or unnecessary things at > startup so I disabled those. > > The computer in question is a few years old Dell running XP Media Center. > It has Vipre Home Premium on it. This afternoon I ran TDSSKiller on it and > *that* didn't find anything. > > The main symptoms are just general sluggishness opening *any* app and > severe sluggishness on the internet. The internet *could* be the ISP. He's > getting about 2.5 mb/sec down and should be getting at least 10, from what > I've been told. > > Anyway, just wondering if anyone has any suggestions on any other utilities > I could try or any other suggestions? > -- > Thanks, > John Aldrich > Blueridge Industries > IT Manager > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
