Hi all, Below an email from Vetus Schola management. Their apologies for the belated reply: ---------------------------
Dear Observatory Armed Response Client; It is with regret that we note the concerns coming from Armed Response clients in Observatory, as our intention was never to cause upset or to appear under-handed in any way in these proceedings. It was sincerely hoped that the official communication to all clients in letter form would answer any questions that may have arisen, both in terms of the practicalities of the transfer to Premier Security, as well as the sincerity of our intentions in this matter, and that such communication would allay any fears or concerns in this regard. Nevertheless, as already eloquently put by Mr James Cowley in his mail of earlier today to the OBS Google Group, Vetus Schola has effectively been subsidising the Armed Response unit for at least the past 12 months, and with a client base of just over 90 clients it was simply impossible to continue to bear the associated cost of running Response vehicles in OBS with 3 crew members etc. Despite our best efforts to grow in the neighbourhood it was unsuccessful – through no one’s fault and for no want of trying. It was at this point that a partner was sought who could take over the client base, someone with the capacity to deliver the kind of service we would be satisfied with. It was also important to VS that we found someone willing to take over the existing staff, or as many as possible, so that the same experienced and dedicated crew members could remain in OBS and continue to deliver the standard of service you have come to expect. Given the established nature of Premier, and their existing infrastructure, it became clear that they were the logical choice to take over, essentially ticking all the right boxes in terms of the criteria mentioned above in terms of professionalism and service delivery. As stated in the letter to all our previous clients, our discussions with Premier also focused on ensuring that existing VS contracts – including pricing structure etc. – would be honoured going forward. Of course, as also stated in an earlier thread to the Group, the CPA will still provide protection for consumer rights where clients are not satisfied and wish to make alternative arrangements. Finally, we wish to assure all clients that these developments have all occurred just recently and have moved very quickly, as they sometimes do, and as such we can assure everyone that this is certainly not a case of anything being hidden until the last possible moment, but we did want to move quickly to ensure a seamless transition of services to you as the client. We trust that the response above will go some way to allaying any fears or concerns there may be, but wish to reaffirm our commitment in OBS as we will still be very much involved in the OBSID in terms of the patrolling and crime-prevention element, as per our commitment to OBSID, and with a view very much centred on continuing to forge and build on the excellent relationships we have with the OBSID and ONW, as well as other service providers. With sincere apologies for any inconvenience caused, The VS Board of Directors Vetus Schola Protection Services (Pty) Ltd Tel + 27 (0) 21 914 1927 Fax + 27 (0) 21 914 9270 Cell + 27 (0) 82 672 4004 Fax2Email 0865740041 Email *[email protected] <[email protected]>* Web *www.VetusSchola.co.za <http://www.vetusschola.co.za/>* Best regards, Ancois *Assistant to COO, Office Manager* <http://goog_1464495583/> <http://goog_1464495583/>OBSID<http://obsid.org.za/>: Observatory Improvement District 41 Station road, Observatory [email protected] / [email protected] *tel*: 021 448 7090 *fax*: 086 639 4005 OBSID website <http://www.obs.org.za/improvement-district/> Facebook<http://www.facebook.com/Observatory.Improvement.District> Twitter <https://twitter.com/#%21/OBSID_Obs> ONW Google group <https://groups.google.com/forum/#%21forum/obsnw> iloveobs Google group <https://groups.google.com/forum/#%21forum/iloveobs> On 27 September 2011 18:06, Trevor Hughes <[email protected]> wrote: > I received a personal email from Richard Frost. I have invited him to > join the group and introduce himself here and reply to the group. I > guess he contacted others personally too. > > Trev > > -- > You received this message because you are subscribed to the Google Groups > "The Observatory Neighbourhood watch" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/obsnw?hl=en. > > -- You received this message because you are subscribed to the Google Groups "The Observatory Neighbourhood watch" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/obsnw?hl=en.
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