On 4/17/12, drew <[email protected]> wrote: > On Tue, 2012-04-17 at 11:15 -0500, Alexandro Colorado wrote: >> My point is that we are going to be bombarded with support questions, >> regardless if we choose not to, is not up to us. >> >> Sure you can redirect them to the ML/Forums, but that would be done >> 99% of the time, which will frustrate the user and the handlers. >> >> That's the point I wanted to make based on the experience of handling >> these accounts in the past. >> >> Like I said, I am more concern with solving the issue of operation >> first than figuring out which new accounts to create and why/why not. > > Well, I am not advocating removal of any existing accounts.
I am sure you didn't. That is not what I said. > > What I am advocating is the creation of a set un-ambiguous official > Apache OpenOffice project accounts. what will happened when the unambigous official account get support inquiries everyday? > > I believe that there is work needing to be done to establish the Apache > OpenOffice identity. > > It seems to me that this is an appropriate step to further that goal. Sure I agree, but my point is really about how to do it based on previous issues. > > //drew > >> >> On 4/17/12, drew <[email protected]> wrote: >> > On Tue, 2012-04-17 at 11:02 -0500, Alexandro Colorado wrote: >> >> I think this provide a bit of confussion on the user end. Also I >> >> recognize the struggle of keeping the accounts active. Making multiple >> >> accounts will increase the job. >> >> >> >> The blog itself has not been updated that frequently, and I am not >> >> sure if this will increase as we get a release. >> >> >> >> Most of the use of the accounts on my experience is support-like >> >> issues. So relying on one single point of contact is also pretty bad. >> >> >> >> Having an AOO-Support and AOO-Annoucement is equally not good strategy >> >> in my account because people will tend to stick to the account that >> >> they see crossing their path. (Just because we structure one way, >> >> doesnt mean users will do so). >> >> >> >> One of the issues of openofficeorg accounts both on Facebook Google >> >> plus and twitter had been the issue of keeping the content fresh and >> >> also interacting as a group as opposed to an individual. >> >> >> >> I would argue to stop taking liberties on creating new accounts and >> >> instead take liberties on designing a good strategy to solve some of >> >> these basic issues that tackle these problems. >> >> >> >> So far I am not even sure how these accounts could be handle by >> >> infrastructure and what are the requirements. Rob mention that >> >> infrastructure should manage these, but I am also not sure how long >> >> will they take to proxy the messages specially when it comes to >> >> support and we get 100 inquiries a day (for example). >> > >> > Hi Alexandro, >> > >> > Good points - I would simply emphasize that I am not at all saying that >> > the apacheoo accounts should be about support - not at all. >> > >> > The ApacheOO accounts (lets focus on just twitter and identi.ca) for a >> > moment - would be used specifically as a broadcast mechanism. >> > >> > How I as envisioning it, at least. >> > >> > //drew >> > >> >> >> >> >> >> On 4/17/12, drew <[email protected]> wrote: >> >> > On Mon, 2012-04-16 at 00:50 -0400, drew wrote: >> >> >> On Sun, 2012-04-15 at 18:25 -0400, Rob Weir wrote: >> >> >> > On Wed, Apr 11, 2012 at 12:08 PM, drew <[email protected]> >> >> >> > wrote: >> >> >> > > On Wed, 2012-04-11 at 17:43 +0200, Roberto Galoppini wrote: >> >> >> > >> On Wed, Apr 11, 2012 at 4:09 PM, Rob Weir <[email protected]> >> >> >> > >> wrote: >> >> >> > >> >> >> >> > >> > Social media outreach, via Twitter, Facebook, Google+, etc., >> >> >> > >> > is >> >> >> > >> > an >> >> >> > >> > important part of outreach to users. Although the Apache >> >> >> > >> > developer >> >> >> > >> > community is firmly rooted in mailing lists, we know that our >> >> >> > >> > users >> >> >> > >> > live in a different world. If we want to engage with them >> >> >> > >> > we >> >> >> > >> > need >> >> >> > >> > to >> >> >> > >> > use the tools that they use, and communicate the way they >> >> >> > >> > communicate. >> >> >> > >> > >> >> >> > >> > Now that we're very close to the AOO 3.4 release, I'd like to >> >> >> > >> > start >> >> >> > >> > with a project Twitter account, under PPMC control. >> >> >> > >> > >> >> >> > >> > By "under PPMC control" I mean something similar to how we >> >> >> > >> > treat >> >> >> > >> > the >> >> >> > >> > project blog: >> >> >> > >> > >> >> >> > >> > -- Any PPMC member, upon request, can have write access. >> >> >> > >> > >> >> >> > >> > -- We can use the project's official logo in conjunction with >> >> >> > >> > the >> >> >> > >> > account. >> >> >> > >> > >> >> >> > >> > -- We would promote the account on our project's website. >> >> >> > >> > >> >> >> > >> > -- We would generally treat the account as an official voice >> >> >> > >> > of >> >> >> > >> > the >> >> >> > >> > project, not as a personal account. >> >> >> > >> > >> >> >> > >> > I'm not saying we need to pre-review and and approve every >> >> >> > >> > "tweet" >> >> >> > >> > sent through the account. But we should set expectations >> >> >> > >> > that >> >> >> > >> > the >> >> >> > >> > account is to be used in a professional fashion, upholding >> >> >> > >> > the >> >> >> > >> > standards of this project, not used to settle personal >> >> >> > >> > disputes, >> >> >> > >> > to >> >> >> > >> > promote personal business, etc. >> >> >> > >> > >> >> >> > >> >> >> >> > >> An option could be to agree on a simple guideline for that, so >> >> >> > >> that >> >> >> > >> everyone knows how to handle it. I'm thinking not only about >> >> >> > >> the >> >> >> > >> style of >> >> >> > >> communication, but also about who to follow, how to engage in >> >> >> > >> conversations, improve outreach, etc. >> >> >> > >> >> >> >> > >> >> >> >> > >> > There are already several Twitter accounts that use the OOo >> >> >> > >> > name >> >> >> > >> > or >> >> >> > >> > trademarks: >> >> >> > >> > >> >> >> > >> > http://twitter.com/#!/openofficeorg --- This account has >> >> >> > >> > 1571 >> >> >> > >> > followers. But it is not sharing any AOO status, no links to >> >> >> > >> > blog >> >> >> > >> > posts, announcements, etc. Who controls it? Are >> >> >> > >> > we able to get it under PPMC control? Can we rebrand it as >> >> >> > >> > Apache >> >> >> > >> > OpenOffice? >> >> >> > >> > >> >> >> > >> >> >> >> > >> That could be a good starting point, I think. It seems like if >> >> >> > >> you're >> >> >> > >> the >> >> >> > >> only one who can send DM to the actual owner's account. >> >> >> > >> >> >> >> > >> >> >> >> > >> > >> >> >> > >> > http://twitter.com/#!/openoffice -- This account seems >> >> >> > >> > unused. >> >> >> > >> > Only one >> >> >> > >> > tweet. >> >> >> > >> > >> >> >> > >> >> >> >> > >> I'd try to get that it too. It's better than ApacheOO, and you >> >> >> > >> might >> >> >> > >> want >> >> >> > >> to put the full name in the Settings > Account > Name. >> >> >> > >> >> >> >> > > Hi Roberto, Rob >> >> >> > > >> >> >> > > I just did so now, and followed up with an email to the account >> >> >> > > contact >> >> >> > > in the whois database for the domain listed, the linked >> >> >> > > sub-domain >> >> >> > > has >> >> >> > > been dead for a while IIRC, though the main site is alive - >> >> >> > > anyway, >> >> >> > > I'll >> >> >> > > report back when (or if) I hear anything back. >> >> >> > > >> >> >> > >> >> >> > Hi Drew, >> >> >> > >> >> >> > It has been 5 days now. Have you received any response from that >> >> >> > domain >> >> >> > owner? >> >> >> >> >> >> No nothing. >> >> >> >> >> >> > >> >> >> > If not, I'm ready to go with a new account: >> >> >> > https://twitter.com/#!/apacheoo >> >> >> >> >> >> a good account name for an announcement stream, even with the other >> >> >> IMO. >> >> > >> >> > Howdy all, >> >> > >> >> > Wanted to follow up on this. >> >> > >> >> > As I think about, IMO, this is a good moment to use a new account(s) >> >> > for >> >> > a more formal, account of record if you will, for the project; Apache >> >> > OpenOffice. The use of the apache in the account name makes very good >> >> > sense to me for this purpose. >> >> > >> >> > The flip side of that then would be to treat the existing social >> >> > media >> >> > account as more community, less formal, voices. >> >> > >> >> > Anyawy - the apacheoo does get my vote for an appropriate name, for >> >> > the >> >> > project account. >> >> > >> >> > I took the liberty then to register the same name with the identi.ca >> >> > network. >> >> > http://identi.ca/apacheoo >> >> > >> >> > IMO identi.ca, which has a smaller user base then twitter, represents >> >> > an >> >> > important target group to the project. >> >> > >> >> > The two accounts, if we use them for this, should be tied together. >> >> > Certainly at the level that a post to the identi.ca should >> >> > automatically >> >> > broadcast to the twitter network. (easy to do) >> >> > >> >> > A couple of thoughts on 'formal account of record': >> >> > >> >> > Would recommend that the accounts not be used to follow lots of other >> >> > accounts. >> >> > >> >> > The accounts should not be used to re-tweet others messages. >> >> > >> >> > The accounts should _not_ be used for auto-generated scheduled >> >> > postings. >> >> > >> >> > The accounts do need to be used on a regular basis to build up >> >> > followers. >> >> > >> >> > Ability to 'follow' the accounts needs to be easily done within the >> >> > main >> >> > web infrastructure and there should be some naturally well fitting >> >> > locations where that can be done. >> >> > >> >> > Anyone using the accounts should remember to keep the message focused >> >> > to >> >> > the project. >> >> > >> >> > Well, that's a good spot to shutup huh :-) and let folks add their >> >> > wisdom here. >> >> > >> >> > So what you think - Use the new ApacheOO accounts? >> >> > >> >> > Thanks, >> >> > >> >> > //drew >> >> > >> >> > >> >> > >> >> >> >> >> >> //drew >> >> >> >> >> >> > I have it configured with the BirdHerd service, so up to 10 PPMC >> >> >> > members will be able send tweets via that account. >> >> >> > >> >> >> > -Rob >> >> >> > >> >> >> > >> >> >> > > //drew >> >> >> > > >> >> >> > > >> >> >> > > <snip> >> >> >> > > >> >> >> > >> >> >> >> >> >> >> >> >> >> >> > >> >> > >> >> > >> >> >> >> >> > >> > >> > >> >> > > > -- Alexandro Colorado OpenOffice.org Español http://es.openoffice.org
