On 9/19/12 1:47 PM, Regina Henschel wrote: > Hi all, > > I notice a quality problem in bugzilla. Far too many issues are in > status CONFIRMED which should not be there. > > For comparing do a search with: > Bug created 'greater or equal' 2008-09-18 and 'less than' 2009-09-18 > and status changed from CONFIRMED > and resolution is any of DUPLICATE, INVALID > > and same for the next years. > > And then do the same with status changed from UNCONFIRMED > > You get > Year from UNCONFIRMED from CONFIRMED > 2009 >500 3 > 2010 >500 1 > 2011 >500 7 > 2012 204 82 > > Please, all those who have 'can confirm' rights in bugzilla, be more > careful. > - Your own new issue should be UNCONFIRMED. Someone else should confirm > your issue, if possible on a different operating system. > - Include duplicates in your search. You might not use the same words as > the older active issue, but your words are likely used in already > existing duplicates and those lead you to the active, already existing > issue. > - Make sure it is really a bug, and not only some settings or handling > you miss. > > There are additional problems: > - Operating systems are set to "all" although submitter has only used 1 > system. > - It is not clear, whether a problem occurs only with a special existing > document or can be seen with new documents. > - It is not clear whether the problem is new in our AOO or is inherited > from OOo. > - For import/export it is not clear, whether the different formats allow > a correct mapping, or a mapping is not possible because of missing > features. > > To be clear, this is not about bug reports from users or persons, that > are not familiar with the special problem, but about issues, which were > set to CONFIRMED by someone. And from that person I expect, that he/she > cares for such things. >
I think this is very useful information and I cc'ed the qa list. Good bug reports with as much as possible information, detailed descriptions how to reproduce the problem or even useful bug docs are very important and helps a lot. Thanks for bringing this up and raising more awareness. Juergen
